Hi All!
How can I access OTRS 5 attachments?
I need:
- get a list of names files attached to the ticket
- get file by (filename, ticketID)
- attach file to ticket by (ticketID)
- attach file to article by (articleID)
Best regards.
AlexSuslov
Service(Rest) for manipulate attach files?
Moderator: crythias
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Re: Service(Rest) for manipulate attach files?
Hi,
Check the Perl examples here: https://github.com/OTRS/otrs/tree/rel-6 ... ebservices or search for OTRS and Rest.
One small hint: attachments never belong to a ticket, they always belong to an article.
- Roy
Check the Perl examples here: https://github.com/OTRS/otrs/tree/rel-6 ... ebservices or search for OTRS and Rest.
One small hint: attachments never belong to a ticket, they always belong to an article.
- Roy
Znuny and Znuny LTS running on CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO
Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
-
- Znuny newbie
- Posts: 4
- Joined: 29 Mar 2019, 14:30
- Znuny Version: OTRS 5
Re: Service(Rest) for manipulate attach files?
Hi
Many thanks!
i try to update Ticket with Article (png attached)
https://doc.otrs.com/doc/api/otrs/5.0/P ... et.pm.html
Got no error response:
{"ArticleID":2176001,"TicketNumber":"10051065","TicketID":"622773"}
Article created but there is no file in the ticket or article.
Probably there is still some trick?
Best regards
Alex Suslov
Many thanks!
i try to update Ticket with Article (png attached)
https://doc.otrs.com/doc/api/otrs/5.0/P ... et.pm.html
Got no error response:
{"ArticleID":2176001,"TicketNumber":"10051065","TicketID":"622773"}
Article created but there is no file in the ticket or article.
Probably there is still some trick?
Best regards
Alex Suslov
-
- Znuny newbie
- Posts: 4
- Joined: 29 Mar 2019, 14:30
- Znuny Version: OTRS 5
Re: [Solved]Service(Rest) for manipulate attach files?
Hi!
Object Ticket and TicketUpdate is different.
Article in Ticket is Array[Article] but Article in TicketUpdate is Article.
https://doc.otrs.com/doc/api/otrs/5.0/P ... et.pm.html
https://doc.otrs.com/doc/api/otrs/5.0/P ... te.pm.html
Object Ticket and TicketUpdate is different.
Article in Ticket is Array[Article] but Article in TicketUpdate is Article.
https://doc.otrs.com/doc/api/otrs/5.0/P ... et.pm.html
https://doc.otrs.com/doc/api/otrs/5.0/P ... te.pm.html