[SOLVED] OTRS PostMaster filter

[kongyong92]

Hi all,

I will require some help with the RegEx so as to avoid the issue as described below from happening. Tried some variations but it seems to not work for me
P/S. clearly i am not an expert with RegEx yet.

I had the package 'EnhancedPostMasterFilter' installed.
https://opar.perl-services.de/dist/Enha ... lter-5.0.2

So far it works fine except when the users send in mails with unnecessary white spaces as shown below:

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Task:                             test data
Type of Business:                                     test abc
Service Type:                                     test data 123

instead of just having the information entered in the email body to be as follow:

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Task:test data
Type of Business: test abc
Service Type: test data 123

By sending mails in the first scenario described above, it resulted in the server to crash where the processors reach 100% usage and no further mails can be fetched.

The current regex that i have in place, which works fine for the second scenario described above is as follow:

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Task:\s+(?<task>.*?)\s*Type of Business:\s+(?<typeofbusiness>.*?)\s*Service Type:\s+(?<servicetype>.*?)\s

Will appreciate greatly if anyone can give me some advice in writing a regex to ignore the unnecessary white space.

Thanks in advance.

[crythias]

Try this:

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Task:\s*(?<task>.*)\nType of Business:\s*(?<typeofbusiness>.*)\nService Type:\s*(?<servicetype>.*)\n

https://www.regexpal.com/?fam=108643 (add a carriage return on the last entry).

You might put this in the Substitution line:

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\nTask: $1\nType of Business: $2\nService Type: $3\n\t

[kongyong92]

Hi crythias,

Thanks a lot!

Works perfectly once i amended your recommendation slightly

For future readers:

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Task:\s*(?<task>.*)\n*Type of Business:\s*(?<typeofbusiness>.*)\n*Service Type:\s*(?<servicetype>.*)\n*

Appreciate your help!