Hello,
I have installed OTRS survey module 5.0.5 but the survey is not sending out survey mail to the customers after closing the tickets.
Please help your support will be appreciated.
Thanks in advance.
OTRS SURVEY MODULE
Moderator: crythias
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Grahalakshmi
- Znuny newbie
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- Joined: 15 Mar 2019, 20:46
- Znuny Version: OTRS 5
- Real Name: Grahalakshmi
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RStraub
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- Znuny Version: 6.0.14
- Real Name: Rolf Straub
Re: OTRS SURVEY MODULE
There are several options in the sysconfig to tweak:
- A setting of a delay: How many days after closing a survey is sent out
- A setting of a maximum of surveys: How many surveys a customer receives in a fixed period
- A setting of a blacklist: customers that do not receive surveys at all
Please check them and see if they conflict with your setup.
- A setting of a delay: How many days after closing a survey is sent out
- A setting of a maximum of surveys: How many surveys a customer receives in a fixed period
- A setting of a blacklist: customers that do not receive surveys at all
Please check them and see if they conflict with your setup.
Currently using: OTRS 6.0.14 -- MariaDB -- Ubuntu 16 LTS