OTRS SURVEY MODULE

Moderator: crythias

Post Reply
Grahalakshmi
OTRS newbie
Posts: 5
Joined: 15 Mar 2019, 20:46
OTRS Version?: OTRS 5
Real Name: Grahalakshmi
Company: Kumaraguru

OTRS SURVEY MODULE

Post by Grahalakshmi » 23 Mar 2019, 09:34

Hello,
I have installed OTRS survey module 5.0.5 but the survey is not sending out survey mail to the customers after closing the tickets.
Please help your support will be appreciated.
Thanks in advance.

RStraub
OTRS guru
Posts: 2162
Joined: 13 Mar 2014, 09:16
OTRS Version?: 6.0.14
Real Name: Rolf Straub

Re: OTRS SURVEY MODULE

Post by RStraub » 25 Mar 2019, 10:09

There are several options in the sysconfig to tweak:
- A setting of a delay: How many days after closing a survey is sent out
- A setting of a maximum of surveys: How many surveys a customer receives in a fixed period
- A setting of a blacklist: customers that do not receive surveys at all

Please check them and see if they conflict with your setup.
Currently using: OTRS 6.0.14 -- MariaDB -- Ubuntu 16 LTS

Post Reply