Greetings,
As much as I have read the OTRS Admin Manual, it is not clear at all how to upgrade within an in-line patch level of a major version.
Can someone give me a better description on how I can simply upgrade my OTRS 6.0.14 to .17?
I am not a Linux guy by default, so writing instructions as if everyone is privy; isn't helpful for me.
RESOLVED: OTRS 6.0.14 to 6.0.17
Moderator: crythias
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- Znuny advanced
- Posts: 133
- Joined: 07 Oct 2015, 05:54
- Znuny Version: 7.0.2
- Real Name: Tony
- Company: Upson Productions, LLC
- Location: DC
RESOLVED: OTRS 6.0.14 to 6.0.17
Last edited by tupson on 04 Apr 2019, 21:23, edited 1 time in total.
Tony
OTRS version installed: v7.0.2 (.rpm)
OS: CENTOS7 (latest updates via -yum install)
OS: Ubuntu 20.04.3 (latest apt-get upgrades)
GURU: Microsoft & VMware Environments
OTRS version installed: v7.0.2 (.rpm)
OS: CENTOS7 (latest updates via -yum install)
OS: Ubuntu 20.04.3 (latest apt-get upgrades)
GURU: Microsoft & VMware Environments
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- Administrator
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Re: OTRS 6.0.14 to 6.0.17
Hi,
First of all, it depends on the Linux distribution and how you installed OTRS (rpm vs. .tar.gz).
- Roy
First of all, it depends on the Linux distribution and how you installed OTRS (rpm vs. .tar.gz).
- Roy
Znuny and Znuny LTS running on CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO
Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
-
- Znuny advanced
- Posts: 133
- Joined: 07 Oct 2015, 05:54
- Znuny Version: 7.0.2
- Real Name: Tony
- Company: Upson Productions, LLC
- Location: DC
Re: OTRS 6.0.14 to 6.0.17
Running CentOS7 and utilized
wget: sudo wget http://ftp.otrs.org/pub/otrs/RPMS/rhel/ ... noarch.rpm
sudo yum install otrs-[version].rpm --nogpgcheck (run twice if first attempt fails)
I followed this KB: https://www.howtoforge.com/tutorial/how ... -centos-7/
wget: sudo wget http://ftp.otrs.org/pub/otrs/RPMS/rhel/ ... noarch.rpm
sudo yum install otrs-[version].rpm --nogpgcheck (run twice if first attempt fails)
I followed this KB: https://www.howtoforge.com/tutorial/how ... -centos-7/
Tony
OTRS version installed: v7.0.2 (.rpm)
OS: CENTOS7 (latest updates via -yum install)
OS: Ubuntu 20.04.3 (latest apt-get upgrades)
GURU: Microsoft & VMware Environments
OTRS version installed: v7.0.2 (.rpm)
OS: CENTOS7 (latest updates via -yum install)
OS: Ubuntu 20.04.3 (latest apt-get upgrades)
GURU: Microsoft & VMware Environments
-
- Znuny advanced
- Posts: 133
- Joined: 07 Oct 2015, 05:54
- Znuny Version: 7.0.2
- Real Name: Tony
- Company: Upson Productions, LLC
- Location: DC
Re: OTRS 6.0.14 to 6.0.17
Looking at the default OTRS Community instructions; I pulled pieces I think apply to me (.RPM) and listed steps out like so:
https://doc.otrs.com/doc/manual/admin/6 ... ating.html
** Stop Services, Daemon and Cron Job **
root> /etc/init.d/cron stop
root> /etc/init.d/postfix stop
root> /etc/init.d/apache stop
otrs> cd /opt/otrs/
otrs> bin/Cron.sh stop
otrs> bin/otrs.Daemon.pl stop
** Backup Config File **
launch WinSCP and go into /opt/otrs/Kernel/ and create a local copy of Config.pm
** Download & Install .RPM **
sudo wget http://ftp.otrs.org/pub/otrs/RPMS/rhel/ ... noarch.rpm
sudo yum install otrs-6.0.17-01.noarch.rpm --nogpgcheck (auto restores config files and sets file permissions)
** Migration script **
otrs> cd /opt/otrs/
otrs> scripts/DBUpdate-to-6.pl
** Update Installed Packages **
otrs> cd /opt/otrs/
otrs> bin/otrs.Console.pl Admin::Package::UpgradeAll
** Restart Services, Start Daemon and Cron Job **
root> /etc/init.d/apache start
root> /etc/init.d/postfix start
root> /etc/init.d/cron start
otrs> cd /opt/otrs/
otrs> bin/otrs.Daemon.pl start
otrs> bin/Cron.sh start
If this is correct how do you swap between the Root and OTRS user ?
https://doc.otrs.com/doc/manual/admin/6 ... ating.html
** Stop Services, Daemon and Cron Job **
root> /etc/init.d/cron stop
root> /etc/init.d/postfix stop
root> /etc/init.d/apache stop
otrs> cd /opt/otrs/
otrs> bin/Cron.sh stop
otrs> bin/otrs.Daemon.pl stop
** Backup Config File **
launch WinSCP and go into /opt/otrs/Kernel/ and create a local copy of Config.pm
** Download & Install .RPM **
sudo wget http://ftp.otrs.org/pub/otrs/RPMS/rhel/ ... noarch.rpm
sudo yum install otrs-6.0.17-01.noarch.rpm --nogpgcheck (auto restores config files and sets file permissions)
** Migration script **
otrs> cd /opt/otrs/
otrs> scripts/DBUpdate-to-6.pl
** Update Installed Packages **
otrs> cd /opt/otrs/
otrs> bin/otrs.Console.pl Admin::Package::UpgradeAll
** Restart Services, Start Daemon and Cron Job **
root> /etc/init.d/apache start
root> /etc/init.d/postfix start
root> /etc/init.d/cron start
otrs> cd /opt/otrs/
otrs> bin/otrs.Daemon.pl start
otrs> bin/Cron.sh start
If this is correct how do you swap between the Root and OTRS user ?
Tony
OTRS version installed: v7.0.2 (.rpm)
OS: CENTOS7 (latest updates via -yum install)
OS: Ubuntu 20.04.3 (latest apt-get upgrades)
GURU: Microsoft & VMware Environments
OTRS version installed: v7.0.2 (.rpm)
OS: CENTOS7 (latest updates via -yum install)
OS: Ubuntu 20.04.3 (latest apt-get upgrades)
GURU: Microsoft & VMware Environments
-
- Znuny advanced
- Posts: 133
- Joined: 07 Oct 2015, 05:54
- Znuny Version: 7.0.2
- Real Name: Tony
- Company: Upson Productions, LLC
- Location: DC
Re: OTRS 6.0.14 to 6.0.17
Is anyone able to give me feedback on this?
Tony
OTRS version installed: v7.0.2 (.rpm)
OS: CENTOS7 (latest updates via -yum install)
OS: Ubuntu 20.04.3 (latest apt-get upgrades)
GURU: Microsoft & VMware Environments
OTRS version installed: v7.0.2 (.rpm)
OS: CENTOS7 (latest updates via -yum install)
OS: Ubuntu 20.04.3 (latest apt-get upgrades)
GURU: Microsoft & VMware Environments
Re: OTRS 6.0.14 to 6.0.17
Hi,
follow the upgrading steps on doc.otrs.org
Switching between Users is linux basic know how.
By the way, this is a volunteer forum. If you need help, go for professional services.
regards
Florian
follow the upgrading steps on doc.otrs.org
Switching between Users is linux basic know how.
By the way, this is a volunteer forum. If you need help, go for professional services.
regards
Florian
OTRS 8 SILVER (Prod)
OTRS 8 auf Debian 11 (Test)
Znuny 7.x latest version testing auf Debian 11
-- Ich beantworte keine Forums-Fragen PN - No PN please
I won't answer to unfriendly users any more. A greeting and regards are just polite.
OTRS 8 auf Debian 11 (Test)
Znuny 7.x latest version testing auf Debian 11
-- Ich beantworte keine Forums-Fragen PN - No PN please
I won't answer to unfriendly users any more. A greeting and regards are just polite.
-
- Znuny advanced
- Posts: 133
- Joined: 07 Oct 2015, 05:54
- Znuny Version: 7.0.2
- Real Name: Tony
- Company: Upson Productions, LLC
- Location: DC
Re: OTRS 6.0.14 to 6.0.17
The first post indicated "As much as I have read the OTRS Admin Manual, it is not clear at all how to upgrade within an in-line patch level of a major version."
I then followed up with writing out what made sense to me in that post and asked if I was understanding it correctly.
I am aware this is a volunteer forum, which volunteers provide "help;" if they are able. If you are unable, than there is no need to entertain my post.
Lastly, anything you consider "Basic know how" would make sense to someone that deals with Linux regularly or any product/service/hardware. But for someone like myself who is new to Linux for the benefit of using this product, your statement again wasn't called for.
Thanks for nothing though.
Tony
OTRS version installed: v7.0.2 (.rpm)
OS: CENTOS7 (latest updates via -yum install)
OS: Ubuntu 20.04.3 (latest apt-get upgrades)
GURU: Microsoft & VMware Environments
OTRS version installed: v7.0.2 (.rpm)
OS: CENTOS7 (latest updates via -yum install)
OS: Ubuntu 20.04.3 (latest apt-get upgrades)
GURU: Microsoft & VMware Environments
Re: OTRS 6.0.14 to 6.0.17
Hi,
test it on your machine following your steps. They look fine. Ask specific questions if errors occur.
First you have to get linux knowledge, then you can proceed. You need more knowledge about webservers, editing config files, sql and so on...
Regards
Florian
test it on your machine following your steps. They look fine. Ask specific questions if errors occur.
This is OTRS forum, not Linux.Lastly, anything you consider "Basic know how" would make sense to someone that deals with Linux regularly or any product/service/hardware. But for someone like myself who is new to Linux for the benefit of using this product, your statement again wasn't called for.
First you have to get linux knowledge, then you can proceed. You need more knowledge about webservers, editing config files, sql and so on...
Regards
Florian
OTRS 8 SILVER (Prod)
OTRS 8 auf Debian 11 (Test)
Znuny 7.x latest version testing auf Debian 11
-- Ich beantworte keine Forums-Fragen PN - No PN please
I won't answer to unfriendly users any more. A greeting and regards are just polite.
OTRS 8 auf Debian 11 (Test)
Znuny 7.x latest version testing auf Debian 11
-- Ich beantworte keine Forums-Fragen PN - No PN please
I won't answer to unfriendly users any more. A greeting and regards are just polite.
-
- Znuny advanced
- Posts: 133
- Joined: 07 Oct 2015, 05:54
- Znuny Version: 7.0.2
- Real Name: Tony
- Company: Upson Productions, LLC
- Location: DC
RESOLVED: OTRS 6.0.14 to 6.0.17
For anyone interested in this scenario (doing an inline update to the current RPM version), all you have to do is the following:
** Download & Install .RPM **
sudo wget http://ftp.otrs.org/pub/otrs/RPMS/rhel/7/<nameofrpm.rpm> [current] name of your current version (i.e 4, 5, 6)
sudo yum install <nameofrpm.rpm> --nogpgcheck (auto restores config files and sets file permissions) - may have to run it twice if the first attempt fails.
But this successfully updated me from v6.0.14.0 to v6.0.17.0
** Download & Install .RPM **
sudo wget http://ftp.otrs.org/pub/otrs/RPMS/rhel/7/<nameofrpm.rpm> [current] name of your current version (i.e 4, 5, 6)
sudo yum install <nameofrpm.rpm> --nogpgcheck (auto restores config files and sets file permissions) - may have to run it twice if the first attempt fails.
But this successfully updated me from v6.0.14.0 to v6.0.17.0
Tony
OTRS version installed: v7.0.2 (.rpm)
OS: CENTOS7 (latest updates via -yum install)
OS: Ubuntu 20.04.3 (latest apt-get upgrades)
GURU: Microsoft & VMware Environments
OTRS version installed: v7.0.2 (.rpm)
OS: CENTOS7 (latest updates via -yum install)
OS: Ubuntu 20.04.3 (latest apt-get upgrades)
GURU: Microsoft & VMware Environments