ISSUE in OTRS 6.0.x Installation

[sameer615]

hey,

I've tried as hard as I can, to install OTRS 6.0.x, I've checked everything which could be possible in order to install OTRS.

Installed OTRS 5.0.x successfully.

Following are the logs:

Module Check

Code: Select all

#  /opt/otrsdemo/bin/otrs.CheckModules.pl
  o Apache::DBI......................ok (v1.12)
  o Apache2::Reload..................ok (v0.13)
  o Archive::Tar.....................ok (v1.58)
  o Archive::Zip.....................ok (v1.30)
  o Crypt::Eksblowfish::Bcrypt.......ok (v0.009)
  o Crypt::SSLeay....................ok (v0.57)
  o Date::Format.....................ok (v2.22)
  o DateTime.........................ok (v0.53)
  o DBI..............................ok (v1.609)
  o DBD::mysql.......................ok (v4.013)
  o DBD::ODBC........................ok (v1.50)
  o DBD::Oracle......................Not installed! (optional - Required to connect to a Oracle database.)
  o DBD::Pg..........................ok (v2.15.1)
  o Digest::SHA......................ok (v5.47)
  o Encode::HanExtra.................ok (v0.23)
  o IO::Socket::SSL..................ok (v1.31)
  o JSON::XS.........................ok (v4.02)
  o List::Util::XS...................ok (v1.50)
  o LWP::UserAgent...................ok (v6.26)
  o Mail::IMAPClient.................ok (v3.42)
    o IO::Socket::SSL................ok (v1.31)
    o Authen::SASL...................ok (v2.13)
    o Authen::NTLM...................ok (v1.09)
  o ModPerl::Util....................ok (v2.000004)
  o Net::DNS.........................ok (v0.65)
  o Net::LDAP........................ok (v0.40)
  o Template.........................ok (v2.22)
  o Template::Stash::XS..............ok (undef)
  o Text::CSV_XS.....................ok (v1.38)
  o Time::HiRes......................ok (v1.9721)
  o XML::LibXML......................ok (v1.70)
  o XML::LibXSLT.....................ok (v1.70)
  o XML::Parser......................ok (v2.36)
  o YAML::XS.........................ok (v0.76)

Perl Module Updated successfully :

Code: Select all

perl -MCPAN -e shell;
cpan[1]> install YAML::XS
cpan[2]> install Text::CSV_XS
cpan[3]> install ModPerl::Util
cpan[4]> install Authen::NTLM
cpan[5]> install Mail::IMAPClient
cpan[6]> install JSON::XS
cpan[7]> install Encode::HanExtra
cpan[8]> install DBD::mysql
cpan[9]> install Crypt::Eksblowfish::Bcrypt

Compilation Check :

Code: Select all

# perl -cw /opt/otrsdemo/bin/cgi-bin/installer.pl
/opt/otrsdemo/bin/cgi-bin/installer.pl syntax OK

# perl -cw /opt/otrsdemo/bin/cgi-bin/index.pl
/opt/otrsdemo/bin/cgi-bin/index.pl syntax OK

# perl -cw /opt/otrsdemo/bin/cgi-bin/customer.pl
/opt/otrsdemo/bin/cgi-bin/customer.pl syntax OK

# perl -cw /opt/otrsdemo/bin/otrs.Console.pl
/opt/otrsdemo/bin/otrs.Console.pl syntax OK

According to me everything is fine. Still I'm getting Syntax error like this :

[Thu Mar 07 15:09:20 2019] [error] [client 10.10.10.10] Bareword found where operator expected at /opt/otrsdemo/bin/cgi-bin/../../Kernel/Config/Defaults.pm line 1949, near "s{\\Q$Self->{Home}\\E/*}{}gr"
[Thu Mar 07 15:09:20 2019] [error] [client 10.10.10.10] Bareword found where operator expected at /opt/otrsdemo/bin/cgi-bin/../../Kernel/Config/Defaults.pm line 2159, near "s{::}{/}smxgr"
[Thu Mar 07 15:09:20 2019] [error] [client 10.10.10.10] syntax error at /opt/otrsdemo/bin/cgi-bin/../../Kernel/Config/Defaults.pm line 1949, near "s{\\Q$Self->{Home}\\E/*}{}gr"
[Thu Mar 07 15:09:20 2019] [error] [client 10.10.10.10] syntax error at /opt/otrsdemo/bin/cgi-bin/../../Kernel/Config/Defaults.pm line 2159, near "s{::}{/}smxgr"
[Thu Mar 07 15:09:20 2019] [error] [client 10.10.10.10] Compilation failed in require at /opt/otrsdemo/bin/cgi-bin/../../Kernel/Config.pm line 98.
[Thu Mar 07 15:09:20 2019] [error] [client 10.10.10.10] BEGIN failed--compilation aborted at /opt/otrsdemo/bin/cgi-bin/../../Kernel/Config.pm line 98.
[Thu Mar 07 15:09:20 2019] [error] [client 10.10.10.10] Compilation failed in require at /opt/otrsdemo/bin/cgi-bin/../../Kernel/System/ObjectManager.pm line 24.
[Thu Mar 07 15:09:20 2019] [error] [client 10.10.10.10] BEGIN failed--compilation aborted at /opt/otrsdemo/bin/cgi-bin/../../Kernel/System/ObjectManager.pm line 24.
[Thu Mar 07 15:09:20 2019] [error] [client 10.10.10.10] Compilation failed in require at /opt/otrsdemo/bin/cgi-bin/installer.pl line 32.
[Thu Mar 07 15:09:20 2019] [error] [client 10.10.10.10] BEGIN failed--compilation aborted at /opt/otrsdemo/bin/cgi-bin/installer.pl line 32.
[Thu Mar 07 15:09:20 2019] [error] [client 10.10.10.10] Premature end of script headers: installer.pl

[crythias]

https://doc.otrs.com/doc/manual/admin/6 ... -otrs.html

Note Please note that OTRS requires a working Perl installation with all "core" modules such as the module version. These modules are not explicitly checked by the script. You may need to install a perl-core package on some systems like RHEL that do not install the Perl core packages by default.