I find OTRS notification configuration options really flexible and robust.
I'm however having a problem, when I want to filter recipients; for instance I would want to send notification to All agents subscribed to the ticket’s queue, AND, belonging to a certain group or roles. Meaning, if user is a subscriber to the ticket's queue, but does not have a particular role, or doesn't belong to a certain group, they will not receive the alert.
Is there a way to achieve this?
Filtering Notificiation Recipients
Moderator: crythias
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samwaithaka
- Znuny newbie
- Posts: 20
- Joined: 15 Apr 2016, 08:14
- Znuny Version: OTRS 5
- Real Name: Samuel Waithaka
- Company: ABC Bank
- Contact:
Filtering Notificiation Recipients
Samuel Waithaka