[SOLVED]CIs not showing when searching on Customer User Information Center
Moderator: crythias
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[SOLVED]CIs not showing when searching on Customer User Information Center
Hey guys,
We've been adding CIs to our CMBD module and when we try searching for either a customer user or a customer, there's no CIs assigned to neither.
I've been searching a bit and I cant' find any information on why this is happening.
Can anyone give me a hand?
The OTRS version we're using is 6.0.10
Thanks in advance
We've been adding CIs to our CMBD module and when we try searching for either a customer user or a customer, there's no CIs assigned to neither.
I've been searching a bit and I cant' find any information on why this is happening.
Can anyone give me a hand?
The OTRS version we're using is 6.0.10
Thanks in advance
Last edited by chrotha on 18 Feb 2019, 18:18, edited 1 time in total.
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- Znuny newbie
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Re: CIs not showing when searching on Customer User Information Center
Forgot to mention that all of our CIs have an owner. Some of the customer users are from an LDAP connection but we tried even with a customer user that's on the database.
Thanks
Thanks
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- Znuny guru
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Re: CIs not showing when searching on Customer User Information Center
Hmm, could you post your CI definition here?
Currently using: OTRS 6.0.14 -- MariaDB -- Ubuntu 16 LTS
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- Znuny guru
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Re: CIs not showing when searching on Customer User Information Center
Oh, and did you configure the SysConfig here:
to define which keys OTRS should lookup?
Code: Select all
AgentCustomerInformationCenter::Backend###0060-CIC-ITSMConfigItemCustomerCompany
Currently using: OTRS 6.0.14 -- MariaDB -- Ubuntu 16 LTS
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Re: CIs not showing when searching on Customer User Information Center
Hey Rolf, thanks for the fast reply.
It's this one
And in that case, the Key would it be something like this?
Thanks.
It's this one
Code: Select all
[
{
Key => 'Location',
Name => Translatable('Location'),
Searchable => 1,
Input => {
Type => 'Text',
Size => 50,
MaxLength => 50,
},
},
{
Key => 'Owner',
Name => Translatable('Owner'),
Searchable => 1,
Input => {
Type => 'Customer',
},
},
{
Key => 'Type',
Name => Translatable('Type'),
Searchable => 1,
Input => {
Type => 'GeneralCatalog',
Class => 'ITSM::ConfigItem::Computer::Type',
Translation => 1,
}
},
{
Key => 'Model',
Name => Translatable('Model'),
Searchable => 1,
Input => {
Type => 'Text',
Size => 50,
MaxLength => 50,
},
},
{
Key => 'Vendor',
Name => Translatable('Vendor'),
Searchable => 1,
Input => {
Type => 'Text',
Size => 50,
MaxLength => 50,
},
},
{
Key => 'SerialNumber',
Name => Translatable('Serial Number'),
Searchable => 1,
Input => {
Type => 'Text',
Size => 50,
MaxLength => 50,
},
},
{
Key => 'OSName',
Name => Translatable('Os Name'),
Searchable => 1,
Input => {
Type => 'Text',
Size => 50,
MaxLength => 50,
},
},
{
Key => 'IDS2',
Name => Translatable('ID Simbolo2'),
Searchable => 1,
Input => {
Type => 'Text',
Size => 50,
MaxLength => 50,
# Example for CI attribute syntax check for text and textarea fields
#RegEx => '^ABC.*',
#RegExErrorMessage => 'Value must start with "ABC"!',
},
},
{
Key => 'CostCenter',
Name => Translatable('Cost Center'),
Searchable => 1,
Input => {
Type => 'Text',
Size => 50,
MaxLength => 50,
},
},
{
Key => 'Provider',
Name => Translatable('Provider'),
Searchable => 1,
Input => {
Type => 'Text',
Size => 50,
MaxLength => 50,
},
},
{
Key => 'CSP',
Name => Translatable('CSP'),
Searchable => 1,
Input => {
Type => 'TextArea',
},
},
{
Key => 'PurchaseDate',
Name => Translatable('Purchase Date'),
Searchable => 1,
Input => {
Type => 'Date',
Required => 1,
YearPeriodPast => 20,
YearPeriodFuture => 10,
},
CountMin => 0,
CountDefault => 0,
},
{
Key => 'WarrantyDate',
Name => Translatable('Warranty Date'),
Searchable => 1,
Input => {
Type => 'Date',
Required => 1,
YearPeriodPast => 20,
YearPeriodFuture => 10,
},
CountMin => 0,
CountDefault => 0,
},
{
Key => 'Techsuport',
Name => Translatable('Technical Support'),
Searchable => 1,
Input => {
Type => 'Text',
Size => 50,
MaxLength => 100,
},
},
{
Key => 'Contract',
Name => Translatable('Contract'),
Input => {
Type => 'Text',
Size => 50,
MaxLength => 100,
},
},
{
Key => 'CPU',
Name => Translatable('CPU'),
Input => {
Type => 'Text',
Size => 50,
MaxLength => 100,
},
CountMax => 16,
},
{
Key => 'Ram',
Name => Translatable('Ram'),
Input => {
Type => 'Text',
Size => 50,
MaxLength => 100,
},
CountMax => 10,
},
{
Key => 'HardDisk',
Name => Translatable('Hard Disk'),
Input => {
Type => 'Text',
Size => 50,
MaxLength => 100,
},
CountMax => 10,
Sub => [
{
Key => 'Capacity',
Name => Translatable('Capacity'),
Input => {
Type => 'Text',
Size => 20,
MaxLength => 10,
},
},
],
},
{
Key => 'AssetCOD',
Name => Translatable('Asset Code'),
Searchable => 1,
Input => {
Type => 'Text',
Size => 50,
MaxLength => 100,
},
},
{
Key => 'NIC',
Name => Translatable('Network Adapter'),
Input => {
Type => 'Text',
Size => 50,
MaxLength => 100,
Required => 1,
},
CountMin => 0,
CountMax => 10,
CountDefault => 1,
Sub => [
{
Key => 'IPoverDHCP',
Name => Translatable('IP over DHCP'),
Input => {
Type => 'GeneralCatalog',
Class => 'ITSM::ConfigItem::YesNo',
Translation => 1,
Required => 1,
},
},
{
Key => 'IPAddress',
Name => Translatable('IP Address'),
Searchable => 1,
Input => {
Type => 'Text',
Size => 40,
MaxLength => 40,
Required => 1,
},
CountMin => 0,
CountMax => 20,
CountDefault => 0,
},
],
},
{
Key => 'Note',
Name => Translatable('Note'),
Searchable => 1,
Input => {
Type => 'TextArea',
Required => 1,
},
CountMin => 0,
CountDefault => 0,
},
];
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- Znuny guru
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Re: CIs not showing when searching on Customer User Information Center
Yes. Add a new entry where Key = ClassName and Value = "Owner" (= the key of your field of type customer).
Currently using: OTRS 6.0.14 -- MariaDB -- Ubuntu 16 LTS
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- Znuny newbie
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Re: CIs not showing when searching on Customer User Information Center
Hey,
I added the following to the to the
AgentCustomerInformationCenter::Backend###0060-CIC-ITSMConfigItemCustomerCompany configuration
Although it's still not working as intended.
Is there something wrong with the configuration?
I added the following to the to the
AgentCustomerInformationCenter::Backend###0060-CIC-ITSMConfigItemCustomerCompany configuration
Although it's still not working as intended.
Is there something wrong with the configuration?
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Re: CIs not showing when searching on Customer User Information Center
For customer user (Type => Customer)
AgentCustomerUserInformationCenter::Backend###0060-CUIC-ITSMConfigItemCustomerUser
For customer (type => CustomerCompany)
AgentCustomerInformationCenter::Backend###0060-CIC-ITSMConfigItemCustomerCompany
AgentCustomerUserInformationCenter::Backend###0060-CUIC-ITSMConfigItemCustomerUser
For customer (type => CustomerCompany)
AgentCustomerInformationCenter::Backend###0060-CIC-ITSMConfigItemCustomerCompany
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- Znuny newbie
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Re: CIs not showing when searching on Customer User Information Center
Hey guys
Thank you very much, it has been solved
Thank you very much, it has been solved
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Re: [SOLVED]CIs not showing when searching on Customer User Information Center
How do you show CI at Customer Customer User Center?