OTRS Configure Type

Moderator: crythias

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klausneil
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OTRS Configure Type

Post by klausneil »

Hi, please i need help with a question and this is that i enable the customer portal, i configure at customer with your services but when this customer give click on "Type" appear all the options
tk.png
How i can configure for that customer only see your Type respective.
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jojo
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Re: OTRS Configure Type

Post by jojo »

Services are not Types.....


You can use ACLs to limit options
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klausneil
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Re: OTRS Configure Type

Post by klausneil »

Hi jojo, excuse me I was confused, the problem is with to: so that when selecting AV :: ESET in the option to: only one option appears
hd.png
It would be like creating a link between Type: and to: so that when selecting an option in type to: only show also a single option
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crythias
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Re: OTRS Configure Type

Post by crythias »

Use ACLs

You could use the ACL through the interface or put it in Config.pm

https://doc.otrs.com/doc/manual/admin/6 ... id-1.7.2.4

Code: Select all

$Self->{TicketAcl}->{'100-AVESET-ACL'} = {
    # match properties
    Properties => {
        # current ticket match properties
        Ticket => {
            Type => ['AV::ESET'],
        }
    },
    # return possible options (white list)
    Possible => {
        # possible ticket options (white list)
        Ticket => {
            Queue=> ['ESET','AV','AV::Subservice'],
        },
    },
};
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