Dear all,
Need some assistance i have one admin account on otrs but i have forgotten the password to the account
How i can i have it reset from the command line.
I installed znuny password policy package that locks an account after three successive failed log on attempts
Forgotten otrs admin password
Moderator: crythias
-
Mazowinski
- Znuny newbie
- Posts: 28
- Joined: 19 Feb 2018, 14:04
- Znuny Version: OTRS VERSION 6
- Real Name: Denis Kalega
- Company: BRAC Finace Ltd
-
root
- Administrator
- Posts: 3961
- Joined: 18 Dec 2007, 12:23
- Znuny Version: Znuny and Znuny LTS
- Real Name: Roy Kaldung
- Company: Znuny
- Contact:
Re: Forgotten otrs admin password
Hi,
run as OTRS user the following command:
and take care that your new password matches the configured criterias.
- Roy
run as OTRS user the following command:
Code: Select all
bin/otrs.Console.pl Admin::User::SetPassword USERNAME PASSWORD - Roy
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Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
-
Mazowinski
- Znuny newbie
- Posts: 28
- Joined: 19 Feb 2018, 14:04
- Znuny Version: OTRS VERSION 6
- Real Name: Denis Kalega
- Company: BRAC Finace Ltd
Re: Forgotten otrs admin password
Thank you it has worked