Tickets Queue Overview

[jgregov]

Hi all!

Im trying to make a custom dashlet like TicketQueueOverview but counting the tickets that match with "X" criteria on DynamicFields on queues.

I tried the following without success

I replaced "State" adding Attributes DynamicField_facturado_Equals=nofacturado;

Code: Select all

<Setting Name="DashboardBackend###0270-TicketQueueOverviewDynamic" Required="0" Valid="1">
        <Description Translatable="1">Ticket Count Overview per DynamicField.</Description>
        <Navigation>Frontend::Agent::View::Dashboard</Navigation>
        <Value>
            <Hash>
                <Item Key="Module">Kernel::Output::HTML::Dashboard::TicketQueueOverview</Item>
                <Item Key="Title">Ticket Queue Overview w Dynamic</Item>
                <Item Key="Description">Ticket Count matching dynamic field criteria</Item>
                <Item Key="Permission">rw</Item>
                <Item Key="QueuePermissionGroup"></Item>
                <Item Key="Block">ContentLarge</Item>
                <Item Key="Group"></Item>
                <Item Key="Default">1</Item>
                <Item Key="Sort">SortBy=Age;OrderBy=Up</Item>
                <Item Key="CacheTTLLocal">2</Item>
    		<Item Key="Attributes">DynamicField_facturado_Equals=nofacturado;</Item>
                <Item Key="Mandatory">0</Item>
            </Hash>
        </Value>
    </Setting>

Its possible?, any help will be really apreciate

Sorry for my bad english

Thanks!

[RStraub]

Hm, it might be easier to use a search template or a ToolBar-Quicklink (you know, those little Icons above your navigation, with a counter on it).

What is your use case? Do you need the additional information split by queues ?