Hi,
My team decides to not use lock functionnality of ticket.
I want to know if it's possible to display owned tickets instead of locked tickets for each widgets of the Dashboard. As far as I searched, I saw a way to create a new Widget but nothing about changing the value avalaible in that sub-menu.
Regards,
Solown
[SOLVED]Display Owned Tickets instead of 'Locked Ticket' OTRS Dashboard
Moderator: crythias
[SOLVED]Display Owned Tickets instead of 'Locked Ticket' OTRS Dashboard
Last edited by solown on 12 Feb 2019, 18:03, edited 3 times in total.
-
- Znuny guru
- Posts: 5018
- Joined: 13 Mar 2011, 09:54
- Znuny Version: 6.0.x
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Re: Display Owned Tickets instead of 'Locked Ticket' OTRS Dashboard
Maybe one of those can help:
* https://opar.perl-services.de/dist/Tool ... wner-6.0.1
* https://opar.perl-services.de/dist/Dash ... kets-6.0.4
* https://opar.perl-services.de/dist/Tool ... wner-6.0.1
* https://opar.perl-services.de/dist/Dash ... kets-6.0.4
Perl / Znuny development: http://perl-services.de
Free Znuny add ons from the community: http://opar.perl-services.de
Commercial add ons: http://feature-addons.de
Free Znuny add ons from the community: http://opar.perl-services.de
Commercial add ons: http://feature-addons.de
Re: Display Owned Tickets instead of 'Locked Ticket' OTRS Dashboard
Thanks !!
That's look good, i'm upgrading OTRS to 6.0 and I come back to you.
Regards,
Solown
That's look good, i'm upgrading OTRS to 6.0 and I come back to you.
Regards,
Solown
Re: Display Owned Tickets instead of 'Locked Ticket' OTRS Dashboard
Hi reneeb,
After upgrading OTRS to 6.0.16 I have an issue with package manager, I'm unable to install package.
I upload the .opm file and click on continue,the screen displays only the name of the package and that's all. Nothing about installation, continue etc...
I change settings in SysConfig to enable not verified packages :
Package::AllowNotVerifiedPackages
And :
Package::FileUpload
Package::AllowLocalModifications
It still doesn't work.
Regards,
Solown.
PS : Sorry if there is misstakes, English is not my native language
After upgrading OTRS to 6.0.16 I have an issue with package manager, I'm unable to install package.
I upload the .opm file and click on continue,the screen displays only the name of the package and that's all. Nothing about installation, continue etc...
I change settings in SysConfig to enable not verified packages :
Package::AllowNotVerifiedPackages
And :
Package::FileUpload
Package::AllowLocalModifications
It still doesn't work.
Regards,
Solown.
PS : Sorry if there is misstakes, English is not my native language
-
- Znuny guru
- Posts: 5018
- Joined: 13 Mar 2011, 09:54
- Znuny Version: 6.0.x
- Real Name: Renée Bäcker
- Company: Perl-Services.de
- Contact:
Re: Display Owned Tickets instead of 'Locked Ticket' OTRS Dashboard
Can you check the Apache error log?
Perl / Znuny development: http://perl-services.de
Free Znuny add ons from the community: http://opar.perl-services.de
Commercial add ons: http://feature-addons.de
Free Znuny add ons from the community: http://opar.perl-services.de
Commercial add ons: http://feature-addons.de
Re: Display Owned Tickets instead of 'Locked Ticket' OTRS Dashboard
Yeah I didn't check the log sorry
It seems that's a problem with the configured proxy from OTRS :
I tried to stop the iptables service but it changes nothing
Moreover I didn't find anything usefull about this error on the forum.
It seems that's a problem with the configured proxy from OTRS :
Code: Select all
Message: Can't perform POST on https://cloud.otrs.com/otrs/public.pl: 500 Can't connect to proxy.sn.no:8001
RemoteAddress: **.**.**.**
RequestURI: /otrs/index.pl
Traceback (85391):
Module: Kernel::System::WebUserAgent::Request Line: 221
Module: Kernel::System::CloudService::Backend::Run::Request Line: 339
Module: Kernel::System::Package::PackageVerify Line: 1965
Module: Kernel::Modules::AdminPackageManager::_InstallHandling Line: 2081
Module: Kernel::Modules::AdminPackageManager::Run Line: 1304
Module: Kernel::System::Web::InterfaceAgent::Run Line: 1116
Module: ModPerl::ROOT::ModPerl::Registry::appli_projects_otrs_2dsocgroupe_otrs_2dsocgroupe_bin_cgi_2dbin_index_2epl::handler Line: 38
Module: (eval) (v1.99) Line: 207
Module: ModPerl::RegistryCooker::run (v1.99) Line: 207
Module: ModPerl::RegistryCooker::default_handler (v1.99) Line: 173
Module: ModPerl::Registry::handler (v1.99) Line: 32
Moreover I didn't find anything usefull about this error on the forum.
Re: Display Owned Tickets instead of 'Locked Ticket' OTRS Dashboard
I solved my problem. I used WinSCP to put downloaded packages on my server and then use the otrs.Console.pl to install package.
Thanks for your help.
Regards,
Solown.
Code: Select all
otrs.Console.pl Admin::Package::Install
Regards,
Solown.