[SOLVED]Display Owned Tickets instead of 'Locked Ticket' OTRS Dashboard

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solown
OTRS newbie
Posts: 29
Joined: 05 Nov 2018, 16:28
OTRS Version?: OTRS5

[SOLVED]Display Owned Tickets instead of 'Locked Ticket' OTRS Dashboard

Post by solown » 06 Feb 2019, 16:43

Hi,


My team decides to not use lock functionnality of ticket.

I want to know if it's possible to display owned tickets instead of locked tickets for each widgets of the Dashboard. As far as I searched, I saw a way to create a new Widget but nothing about changing the value avalaible in that sub-menu.

Regards,
Solown
Last edited by solown on 12 Feb 2019, 18:03, edited 3 times in total.

reneeb
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Joined: 13 Mar 2011, 09:54
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Re: Display Owned Tickets instead of 'Locked Ticket' OTRS Dashboard

Post by reneeb » 07 Feb 2019, 11:02

Perl / OTRS development: http://perl-services.de
Free OTRS add ons from the community: http://opar.perl-services.de
Commercial add ons: http://feature-addons.de

solown
OTRS newbie
Posts: 29
Joined: 05 Nov 2018, 16:28
OTRS Version?: OTRS5

Re: Display Owned Tickets instead of 'Locked Ticket' OTRS Dashboard

Post by solown » 07 Feb 2019, 12:29

Thanks !!

That's look good, i'm upgrading OTRS to 6.0 and I come back to you.


Regards,
Solown

solown
OTRS newbie
Posts: 29
Joined: 05 Nov 2018, 16:28
OTRS Version?: OTRS5

Re: Display Owned Tickets instead of 'Locked Ticket' OTRS Dashboard

Post by solown » 12 Feb 2019, 13:09

Hi reneeb,

After upgrading OTRS to 6.0.16 I have an issue with package manager, I'm unable to install package.

I upload the .opm file and click on continue,the screen displays only the name of the package and that's all. Nothing about installation, continue etc...

I change settings in SysConfig to enable not verified packages :

Package::AllowNotVerifiedPackages

And :

Package::FileUpload
Package::AllowLocalModifications

It still doesn't work.

Regards,
Solown.

PS : Sorry if there is misstakes, English is not my native language

reneeb
OTRS guru
Posts: 4795
Joined: 13 Mar 2011, 09:54
OTRS Version?: 3.3.x
Company: Perl-Services.de
Contact:

Re: Display Owned Tickets instead of 'Locked Ticket' OTRS Dashboard

Post by reneeb » 12 Feb 2019, 16:49

Can you check the Apache error log?
Perl / OTRS development: http://perl-services.de
Free OTRS add ons from the community: http://opar.perl-services.de
Commercial add ons: http://feature-addons.de

solown
OTRS newbie
Posts: 29
Joined: 05 Nov 2018, 16:28
OTRS Version?: OTRS5

Re: Display Owned Tickets instead of 'Locked Ticket' OTRS Dashboard

Post by solown » 12 Feb 2019, 17:09

Yeah I didn't check the log sorry :(

It seems that's a problem with the configured proxy from OTRS :

Code: Select all

 Message: Can't perform POST on https://cloud.otrs.com/otrs/public.pl: 500 Can't connect to proxy.sn.no:8001

 RemoteAddress: **.**.**.**
 RequestURI: /otrs/index.pl

 Traceback (85391):
   Module: Kernel::System::WebUserAgent::Request Line: 221
   Module: Kernel::System::CloudService::Backend::Run::Request Line: 339
   Module: Kernel::System::Package::PackageVerify Line: 1965
   Module: Kernel::Modules::AdminPackageManager::_InstallHandling Line: 2081
   Module: Kernel::Modules::AdminPackageManager::Run Line: 1304
   Module: Kernel::System::Web::InterfaceAgent::Run Line: 1116
   Module: ModPerl::ROOT::ModPerl::Registry::appli_projects_otrs_2dsocgroupe_otrs_2dsocgroupe_bin_cgi_2dbin_index_2epl::handler Line: 38
   Module: (eval) (v1.99) Line: 207
   Module: ModPerl::RegistryCooker::run (v1.99) Line: 207
   Module: ModPerl::RegistryCooker::default_handler (v1.99) Line: 173
   Module: ModPerl::Registry::handler (v1.99) Line: 32
I tried to stop the iptables service but it changes nothing

Moreover I didn't find anything usefull about this error on the forum.

solown
OTRS newbie
Posts: 29
Joined: 05 Nov 2018, 16:28
OTRS Version?: OTRS5

Re: Display Owned Tickets instead of 'Locked Ticket' OTRS Dashboard

Post by solown » 12 Feb 2019, 18:01

I solved my problem. I used WinSCP to put downloaded packages on my server and then use the otrs.Console.pl to install package.

Code: Select all

otrs.Console.pl Admin::Package::Install 
Thanks for your help.

Regards,
Solown.

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