Change multiples tickets queue with bulk

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chrotha
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Joined: 29 Jun 2018, 13:44
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Real Name: Ruben Sardinha

Change multiples tickets queue with bulk

Post by chrotha »

Hey guys,

I was wondering if it is possible to, when I move multiple tickets from one queue to another, send one notification per ticket moved.

In example, if I move 30 tickets, OTRS should send 30 queue update notifications, but at the moment it's only sending one notification per bulk, not minding the ticket number.

Thanks in advance.
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