How to disable customer and FAQ interface

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skilled
Znuny newbie
Posts: 69
Joined: 11 Apr 2018, 13:53
Znuny Version: 6.0.16

How to disable customer and FAQ interface

Post by skilled »

Hi All,

I am back again with two questions.
I want to disable completely customer interface (/otrs/customer.pl), so the customer users will send the Tickets only using Email.
And i need also to disable FAQ only for public users(/otrs/faq.pl),(/otrs/public.pl). So this link will not available for unregistered users.
Is there any solution or tips except renaming or moving the pages to another directory?
I took a look in system configuration but I couldn't find something.

OTRS is 6.0.16

Thanks in advance
wurzel
Znuny guru
Posts: 3230
Joined: 08 Jul 2010, 22:25
Znuny Version: x.x.x
Real Name: Florian

Re: How to disable customer and FAQ interface

Post by wurzel »

Hi,

remove public.pl and customer.pl

Flo
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skilled
Znuny newbie
Posts: 69
Joined: 11 Apr 2018, 13:53
Znuny Version: 6.0.16

Re: How to disable customer and FAQ interface

Post by skilled »

wurzel wrote: 04 Feb 2019, 23:15 Hi,

remove public.pl and customer.pl

Flo
Thanks wurzel for your reply.
As I said, it would be perfect if there is a solution except for move or delete the page.
But if not, I will do this solution
root
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Re: How to disable customer and FAQ interface

Post by root »

Hi,

You may also use the Apache config to restrict/allow access from certain ip networks.

- Roy
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skilled
Znuny newbie
Posts: 69
Joined: 11 Apr 2018, 13:53
Znuny Version: 6.0.16

Re: How to disable customer and FAQ interface

Post by skilled »

root wrote: 05 Feb 2019, 10:09 Hi,

You may also use the Apache config to restrict/allow access from certain ip networks.

- Roy
Thanks Roy
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