How to disable customer and FAQ interface

Moderator: crythias

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skilled
OTRS expert
Posts: 68
Joined: 11 Apr 2018, 13:53
OTRS Version?: 6.0.16

How to disable customer and FAQ interface

Post by skilled »

Hi All,

I am back again with two questions.
I want to disable completely customer interface (/otrs/customer.pl), so the customer users will send the Tickets only using Email.
And i need also to disable FAQ only for public users(/otrs/faq.pl),(/otrs/public.pl). So this link will not available for unregistered users.
Is there any solution or tips except renaming or moving the pages to another directory?
I took a look in system configuration but I couldn't find something.

OTRS is 6.0.16

Thanks in advance

wurzel
OTRS guru
Posts: 2828
Joined: 08 Jul 2010, 22:25
OTRS Version?: 6.0.x

Re: How to disable customer and FAQ interface

Post by wurzel »

Hi,

remove public.pl and customer.pl

Flo
    ((OTRS)) Community Edition 6.0.x, LAMP LIVE auf Debian 10
    OTRS 7 SILVER

    -- Ich beantworte keine Forums-Fragen PN - No PN please

    I won't answer to unfriendly users any more. A greeting and regards are just polite.

    skilled
    OTRS expert
    Posts: 68
    Joined: 11 Apr 2018, 13:53
    OTRS Version?: 6.0.16

    Re: How to disable customer and FAQ interface

    Post by skilled »

    wurzel wrote:
    04 Feb 2019, 23:15
    Hi,

    remove public.pl and customer.pl

    Flo
    Thanks wurzel for your reply.
    As I said, it would be perfect if there is a solution except for move or delete the page.
    But if not, I will do this solution

    root
    Moderator
    Posts: 1939
    Joined: 18 Dec 2007, 12:23
    OTRS Version?: 4/5/6
    Real Name: Roy Kaldung
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    Re: How to disable customer and FAQ interface

    Post by root »

    Hi,

    You may also use the Apache config to restrict/allow access from certain ip networks.

    - Roy
    OTRS 5/6 CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO

    Do you need professional services for the ((OTRS)) Community Edition? Check out https://www.znuny.com/

    skilled
    OTRS expert
    Posts: 68
    Joined: 11 Apr 2018, 13:53
    OTRS Version?: 6.0.16

    Re: How to disable customer and FAQ interface

    Post by skilled »

    root wrote:
    05 Feb 2019, 10:09
    Hi,

    You may also use the Apache config to restrict/allow access from certain ip networks.

    - Roy
    Thanks Roy

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