ERROR: OTRS-otrs.Console.pl-Maint::Email::MailQueue

[chrotha]

Hello all,

I've been running OTRS 6.0 on a CentOS machine and we've been also doing some stuff with the Process Management.

So lately we've been receiving emails with error messages saying that a module can't be loaded to a transition.
We've dug deeper and found the transition that has been returning this error.

Code: Select all

 Traceback (2919): 
   Module: Kernel::System::ProcessManagement::Transition::TransitionCheck Line: 836
   Module: Kernel::System::ProcessManagement::Process::ProcessTransition Line: 442
   Module: Kernel::System::Ticket::Event::TicketProcessTransitions::Run Line: 106
   Module: Kernel::System::EventHandler::EventHandler Line: 221
   Module: Kernel::System::MailQueue::_SendEventNotification Line: 1138
   Module: Kernel::System::MailQueue::_SendSuccess Line: 783
   Module: Kernel::System::MailQueue::Send Line: 682
   Module: Kernel::System::Console::Command::Maint::Email::MailQueue::Send Line: 194
   Module: Kernel::System::Console::Command::Maint::Email::MailQueue::Run Line: 142
   Module: (eval) Line: 460
   Module: Kernel::System::Console::BaseCommand::Execute Line: 454
   Module: (eval) Line: 144
   Module: Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker::Cron::Run Line: 123
   Module: Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker::Run Line: 232
   Module: (eval) Line: 316
   Module: main::Start Line: 316
   Module: ./otrs.Daemon.pl Line: 137

This part is the one that we started looking for

Code: Select all

Message: Can't load ModuleModule for Transition->Transition-589ea47574927a7e2652f6fb82cbb36b->Condition->1->Fields->DynamicField

We could use some help if you guys can.

Thanks in advance

[wurzel]

Hi,

check the transistion. Mostly it is a TransitionActionModule selected.

Flo

[chrotha]

Hi wurzel thanks for the reply.

We checked the transition, and deleted it since it wasn't needed anymore and it's still sending emails about that.