Update LDAP Authentication system

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solown
Znuny newbie
Posts: 29
Joined: 05 Nov 2018, 16:28
Znuny Version: OTRS5

Update LDAP Authentication system

Post by solown »

Hi everyone,

I set up my LDAP Authentication backend for Customer and Agents. My colleagues logged in and everything worked fine.

What happens if I update the LDAP Configuration(eg: new LDAP account and new mapping) in Config.pm for existing Agents ?

Thanks !
root
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Re: Update LDAP Authentication system

Post by root »

Hi,


As long as your identified does not change they should be able to login.

- Roy
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solown
Znuny newbie
Posts: 29
Joined: 05 Nov 2018, 16:28
Znuny Version: OTRS5

Re: Update LDAP Authentication system

Post by solown »

Hi Roy and thanks for replying.

I tried to update the LDAP Configuration by changing only the account and the logging but it's not working.

I tried to log in but without result.
I looked at :

Code: Select all

otrs.Console.pl Maint::Log::Print
/tmp/otrs.log
There is noting into the log saying something failed.

Nevertheless, a co-worker wich exists in the LDAP tried to authenticate, it returns an error. By the way the AuthSyncModule is enabled.
He hasn't an account on OTRS

Code: Select all

Wed Jan 23 11:24:45 2019;;error;;OTRS-CGI-25;;No UserID found for '*********'


Any ideas ?

Solown.
estomagado
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Znuny Version: 6.0.36
Real Name: Henrique Ulbrich
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Re: Update LDAP Authentication system

Post by estomagado »

All your users and customers must have their e-mail accounts defined on the AD. If the email field in user properties is blank, the user will authenticate but won't be able to login.
--
Your pal
Estomagado

Znuny 6.0.36 Vanilla (no add-ons installed, no fancy customization)
MySQL BD backend for external customer users
LDAP (AD) backend for internal customer users & agents
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