Hi everyone,
I set up my LDAP Authentication backend for Customer and Agents. My colleagues logged in and everything worked fine.
What happens if I update the LDAP Configuration(eg: new LDAP account and new mapping) in Config.pm for existing Agents ?
Thanks !
Update LDAP Authentication system
Moderator: crythias
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- Real Name: Roy Kaldung
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Re: Update LDAP Authentication system
Hi,
As long as your identified does not change they should be able to login.
- Roy
As long as your identified does not change they should be able to login.
- Roy
Znuny and Znuny LTS running on CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO
Use a test system - always.
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Do you want to contribute or want to know where it goes ?
Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
Re: Update LDAP Authentication system
Hi Roy and thanks for replying.
I tried to update the LDAP Configuration by changing only the account and the logging but it's not working.
I tried to log in but without result.
I looked at :
There is noting into the log saying something failed.
Nevertheless, a co-worker wich exists in the LDAP tried to authenticate, it returns an error. By the way the AuthSyncModule is enabled.
He hasn't an account on OTRS
Any ideas ?
Solown.
I tried to update the LDAP Configuration by changing only the account and the logging but it's not working.
I tried to log in but without result.
I looked at :
Code: Select all
otrs.Console.pl Maint::Log::Print
/tmp/otrs.log
Nevertheless, a co-worker wich exists in the LDAP tried to authenticate, it returns an error. By the way the AuthSyncModule is enabled.
He hasn't an account on OTRS
Code: Select all
Wed Jan 23 11:24:45 2019;;error;;OTRS-CGI-25;;No UserID found for '*********'
Any ideas ?
Solown.
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- Znuny newbie
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- Real Name: Henrique Ulbrich
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Re: Update LDAP Authentication system
All your users and customers must have their e-mail accounts defined on the AD. If the email field in user properties is blank, the user will authenticate but won't be able to login.
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Your pal
Estomagado
Znuny 6.0.36 Vanilla (no add-ons installed, no fancy customization)
MySQL BD backend for external customer users
LDAP (AD) backend for internal customer users & agents
Your pal
Estomagado
Znuny 6.0.36 Vanilla (no add-ons installed, no fancy customization)
MySQL BD backend for external customer users
LDAP (AD) backend for internal customer users & agents