Ticket's dont arrive to exchange accounts

[aalzola]

Hi, I have a problem with the mail of OTRS. Tickets dont arrive from the server to any exchange account but with all the other external mail accounts works perfectly. Does anyone know how could I fix this issue? I have alredy chech de maillog and this is what I get:

Code: Select all

Jan 15 18:15:02 localhost sendmail[27368]: x0FHF2rF027368: to=multas@praxisph.com, ctladdr=soptecnico@praxisph.com (1000/48), delay=00:00:00, xdelay=00:00:00, mailer=relay, pri=139719, relay=[127.0.0.1] [127.0.0.1], dsn=2.0.0, stat=Sent (x0FHF2Yq027370 Message accepted for delivery)

Jan 15 18:15:02 localhost sendmail[27372]: x0FHF2Yq027370: to=<multas@praxisph.com>, delay=00:00:00, xdelay=00:00:00, mailer=esmtp, pri=229977, relay=praxisph.com, dsn=5.1.2, stat=Host unknown (Name server: praxisph.com: host not found

As you can see on the host there is an error-> host not found

Someone could help me?

[reneeb]

Can you ping the host from the OTRS machine?

[crythias]

Check also that the domain specified is a good and functional DNS server. If not, you'll need to update that in the mx lookup server settings in SysConfig.