ticket notifications

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marcored
Znuny newbie
Posts: 17
Joined: 18 Dec 2018, 16:42
Znuny Version: 5.0.13

ticket notifications

Post by marcored »

hi everyone

after a bad error on the virtual machine that runs OTRS we were forced to install again the otrs, and to resolve some other problem we were forced to change the HTTPS address and now the notifications email report a wrong address.
to simplify the request
address before: https://yyyy.yyyyy.index.pl
address now: http://xxxxx.yyyyy.index.pl

i found the following configuration in ticket notification
<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AgentTicketZoom;TicketID=<OTRS_TICKET_TicketID>

how can i put this:"http://xxxxx.yyyyy.index.pl" in configuration above to include the new address?

thanks
eriksonlima
Znuny newbie
Posts: 4
Joined: 18 Jan 2019, 21:59
Znuny Version: 6 free

Re: ticket notifications

Post by eriksonlima »

Access SysConfig and search for FQDN. When accessing FQDN, make sure the address set matches the address you want.
marcored
Znuny newbie
Posts: 17
Joined: 18 Dec 2018, 16:42
Znuny Version: 5.0.13

Re: ticket notifications

Post by marcored »

thank you
eriksonlima
Znuny newbie
Posts: 4
Joined: 18 Jan 2019, 21:59
Znuny Version: 6 free

Re: ticket notifications

Post by eriksonlima »

did it work?
marcored
Znuny newbie
Posts: 17
Joined: 18 Dec 2018, 16:42
Znuny Version: 5.0.13

Re: ticket notifications

Post by marcored »

yes thanks
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