Hi
I have tried to search, but cannot find a solution. In the Auto-reply template I have added <OTRS_CUSTOMER_BODY[10]> to quote the first 10 lines of the original customer email in the auto-reply back to the customer. The quote is sent as html tags.
Running on OTRS Free 6.0.10. Old system that has been upgraded from 3.x, so it might be some old "fun" causing this. But I cannot find it.
Can anyone help?
HTML Tags in OTRS_CUSTOMER_BODY
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Re: HTML Tags in OTRS_CUSTOMER_BODY
Additional discoveries:
It seems this behaviour is only with mail from Exchange/Outlook. HTML mail from Gmail works just fine.
It seems this behaviour is only with mail from Exchange/Outlook. HTML mail from Gmail works just fine.
Re: HTML Tags in OTRS_CUSTOMER_BODY
The HTML creted by Outlook (word as editor) is not valid.
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"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com