Hello,
We are using OTRS 5.
Is it possible to display a customized dynamic field on the ticket zoom page even when it is not set (show the field header and empty value or maybe something like NA as the value).
I'm not able to set a default value for the dynamic field from the dynamic field edit page.
Regards,
Tom.
Show dynamic field when empty
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flippertom
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Show dynamic field when empty
Last edited by flippertom on 30 Jan 2019, 07:36, edited 1 time in total.
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skullz
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Re: Show dynamic field when empty
to set default value,
Do check
- Ticket::EventModulePost###9600-TicketDynamicFieldDefault
- Ticket::TicketDynamicFieldDefault
or use Generic Agent instead (TicketCreate event)
good luck
Do check
- Ticket::EventModulePost###9600-TicketDynamicFieldDefault
- Ticket::TicketDynamicFieldDefault
or use Generic Agent instead (TicketCreate event)
good luck