Ok so my auto responses work fine and come from "help_desk@*******.com". However, we reply from the interface the sender address is "OTRS@localhost". This, of course, is not deliverable and creates confusion. I have spent hours on this and I stumped. Running current version on CentOS7, MySQL no other issues.
I feel like the answer is hiding in plain sight, sorry if it is.
Reply's only from sender OTRS@localhost, auto messages are fine.
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Reply's only from sender OTRS@localhost, auto messages are fine.
Last edited by jwoodyu on 08 Jan 2019, 17:18, edited 1 time in total.
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Re: Sender Envelope only on reply wont change
Hey there,
can you check in the SysConfig under Core::Email -> NotificationSenderEmail what's written there?
can you check in the SysConfig under Core::Email -> NotificationSenderEmail what's written there?
Currently using: OTRS 6.0.14 -- MariaDB -- Ubuntu 16 LTS
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Re: Sender Envelope only on reply wont change
help_desk@j******.com and notifications, auto-responses come through from that address. When i choose reply empty answer and type a note to the person is when it reverts to otrs@localhost.
Thanks for the help!
Thanks for the help!
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Re: Sender Envelope only on reply wont change
The issue remains though the field is set right, apparently.
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Re: Reply's only from sender OTRS@localhost, auto messages are fine.
SysConfig under Core::Email -> NotificationSenderEmail is set to custom sender and works for auto responses. When we reply to tickets however the sender is OTRS@localhost.com