I registered two mail accounts in OTRS, one is support@test.com and the other is operation@test.com, they are 2 different areas in my company, both receive tickets by mail, I had previously set up an autoresponse for new created tickets with the support signature , now I want to create another autoresponse but with the signature of operation but I can not find where I define which email account the autoresponse belongs to, how could I make each email have a definite autoresponse?
Sorry my english is not good!
It is possible to create two different autoresponse for each email account, for new created tickets?
Moderator: crythias