Missunderstanding LDAP Configuration [SOLVED]

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solown
Znuny newbie
Posts: 29
Joined: 05 Nov 2018, 16:28
Znuny Version: OTRS5

Missunderstanding LDAP Configuration [SOLVED]

Post by solown »

Hello,

I can't understand the operation of LDAP in OTRS.

In the documentation, it says 'you cannot edit your user data via the agent management interface'. Do OTRS creates one agents for each people in LDAP groups or I have to create my agents then LDAP is used only for the authentication.

It sounds like a stupid question but I can't figure it out

Thanks

PS : Sorry if there is misstakes, english is not my native language.
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