Hide buttons if you are not an owner

[alfredix]

Good morning,

I'm new to OTRS, thanks for the help.

If an agent is the owner of the ticket he can do a lot of things. (Owner.png)

If an agent is not the owner you can do fewer actions (Not Owner.png)

How can I further limit the actions of the agent who is not the owner ?

Example: If the agent is not the owner hide the Communication button. (Not Owner.png)

Thank you very much

[RStraub]

Hey there,

you cannot without customization, as an ACL cannot compare dynamic values.

What you would need is a new ACL module that does exactly what you are describing.

[jojo]

Actions which require to be owner will be hidden automatically. Communication is a submenue and therefore can not be hidden, also note is part of it, which sould not be assigned to require ownership as it designed to be used to communicate between agents.

[alfredix]

Hey there,

you cannot without customization, as an ACL cannot compare dynamic values.

What you would need is a new ACL module that does exactly what you are describing.

Hello.

Thanks for the answer.

I know how to make an ACL but I don't know how to make the condition that the agent who accesses "AgentTiccketZoom" is not responsible:

Example: Owner, the buttons are visibles

Not Owner, cannot see buttons configured with ACL

Best Regards