hi everyone
i have a problem with otrs 5 with filter, i create a filter with condition "FROM" with aabb@bbaa.com email and with the action to move the ticket in the selected queue but it doesn't work, it continues to move the ticket in the generic queue.
do you have any ideas?
thanks
Postmaster filter to queue
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Re: Postmaster filter to queue
Any other postmaster filters? Any generic agents? Any self-written event modules?
Can you check the ticket history and the webserver error log if there are any messages?
Can you check the ticket history and the webserver error log if there are any messages?
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Re: Postmaster filter to queue
screen shot of postmaster filter overview and details + queue overview would help ...
Produktiv:
OTRS 6.0.13/ ITSM 6.0.13
OS: SUSE Linux (SLES 12, Leap), MySql 5.5.x, 5.6.x
Windows 2012 AD Integration (agents and customers), Nagios integration (incidents, CMDB), Survey, TimeAccounting
OTRS 6.0.13/ ITSM 6.0.13
OS: SUSE Linux (SLES 12, Leap), MySql 5.5.x, 5.6.x
Windows 2012 AD Integration (agents and customers), Nagios integration (incidents, CMDB), Survey, TimeAccounting