Postmaster filter to queue

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marcored
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Joined: 18 Dec 2018, 16:42
Znuny Version: 5.0.13

Postmaster filter to queue

Post by marcored »

hi everyone

i have a problem with otrs 5 with filter, i create a filter with condition "FROM" with aabb@bbaa.com email and with the action to move the ticket in the selected queue but it doesn't work, it continues to move the ticket in the generic queue.

do you have any ideas?

thanks
reneeb
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Re: Postmaster filter to queue

Post by reneeb »

Any other postmaster filters? Any generic agents? Any self-written event modules?

Can you check the ticket history and the webserver error log if there are any messages?
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Wolfgangf
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Re: Postmaster filter to queue

Post by Wolfgangf »

screen shot of postmaster filter overview and details + queue overview would help ...
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