Auto responses without queue

Moderator: crythias

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aalzola
Znuny newbie
Posts: 40
Joined: 27 Jul 2018, 13:32
Znuny Version: 6.0.8

Auto responses without queue

Post by aalzola »

Hi, Im configuring OTRS an I have an issue with auto responses.
When a customer creates a ticket from de Customer.pl to a specific queue he/she receives an Auto response that I have configure before, but when the customer creates the ticket from his email he/she doesn't receive any auto response.This probably happens because they cant choose any queue.

How can I fix this? Thank you!
fcasal
Znuny wizard
Posts: 336
Joined: 21 Apr 2014, 16:14
Znuny Version: 6.0.18

Re: Auto responses without queue

Post by fcasal »

You can configure the postmaster filter to assign a queue based on the email.

Greetings
aalzola
Znuny newbie
Posts: 40
Joined: 27 Jul 2018, 13:32
Znuny Version: 6.0.8

Re: Auto responses without queue

Post by aalzola »

Thank you for your response!

I have alredy assign a queue to all the emails coming from the mail but they dont get any auto response.
There isn`t any message log...
aalzola
Znuny newbie
Posts: 40
Joined: 27 Jul 2018, 13:32
Znuny Version: 6.0.8

Re: Auto responses without queue

Post by aalzola »

I can´t fix this issue...
wurzel
Znuny guru
Posts: 3224
Joined: 08 Jul 2010, 22:25
Znuny Version: x.x.x
Real Name: Florian

Re: Auto responses without queue

Post by wurzel »

OTRS 8 SILVER (Prod)
OTRS 8 auf Debian 11 (Test)
Znuny 7.x latest version testing auf Debian 11

-- Ich beantworte keine Forums-Fragen PN - No PN please

I won't answer to unfriendly users any more. A greeting and regards are just polite.
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