Survey module

rohtas · Post by **rohtas** » 15 Dec 2018, 19:41

survey mails are not getting trigger after closing the tickets.
please help me.

Post by **jojo** » 15 Dec 2018, 19:57

First of all please install a supported version of OTRS and the module. (Which is at least OTRS 5) in the latest version.

Your version has several security issues and bugs

rohtas · Post by **rohtas** » 15 Dec 2018, 20:26

Thanks for your reply.

i am using OTRS 4.0.8 only. As i already downloaded and installed survey module 4.0.7 in the system but mails are not getting triggered.

Please help me...

Post by **jojo** » 15 Dec 2018, 20:43

please install latest patchlevel of OTRS 4 (4.0.33) or better latest version of OTRS 5 or 6.

Then check configuration of the module in sysconfig, create a survey and assign it to the needed queues

Znuny and ((OTRS)) Community Edition

Survey module

Survey module

Re: Survey module

Re: Survey module

Re: Survey module