Hi
I would need to change the queue of a ticket without taking the ownership of that ticket. Now when I try it is throwing an error asking me to become the owner of ticket.
Thanks
Rajesh
Not able to change queue of a ticket without becoming the owner
Moderator: crythias
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- Znuny newbie
- Posts: 3
- Joined: 24 Jul 2018, 23:24
- Znuny Version: 5.0.2
Re: Not able to change queue of a ticket without becoming the owner
You can use the option:
ForceOwnerResetOnMove and there define a generic user like Admin OTRS
Greetings.
ForceOwnerResetOnMove and there define a generic user like Admin OTRS
Greetings.