Lost Admin access

Moderator: crythias

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mmaga
Znuny newbie
Posts: 10
Joined: 04 Dec 2018, 17:18
Znuny Version: Version 6
Real Name: Manuel Magalhaes
Company: Score Consulting

Lost Admin access

Post by mmaga »

Hi guys, new to the community, first post!

I am trying to set up OTRS in my company but just got myself into a new problem.

Instead of having the Agents-groups relations i tried to set up Agents-Roles relations. All was good but accidentally just deleted my Admins Access, so right now can't access to the Admins tab. Is there a way i can restore my admins access?

All the best,

Manuel
alexus
Znuny wizard
Posts: 380
Joined: 20 Sep 2010, 16:54
Znuny Version: OTRS 6 CE
Real Name: Alexey Yusov
Company: Radiant System Group s.r.o
Location: Prague
Contact:

Re: Lost Admin access

Post by alexus »

Hi!
You can try this command via console:

Code: Select all

sudo -u otrs /opt/otrs/bin/otrs.Console.pl Admin::User::Add
Alexey Yusov

Production: OTRS CE ITSM 6.0.28 on CentOS 7 + Apache 2.4 + MariaDB 10.4.13 + Radiant Customer Portal

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mmaga
Znuny newbie
Posts: 10
Joined: 04 Dec 2018, 17:18
Znuny Version: Version 6
Real Name: Manuel Magalhaes
Company: Score Consulting

Re: Lost Admin access

Post by mmaga »

Alexus, already got it!! thank you for your prompt reply! :D
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