Dear good morning, I have this problem, I want to assign the tickets to the queues that I mention depending on the time.
For example:
1.- The tickets that are created from 7am to 9am will go to the queue "IT Operators"
2.- The tickets that are created from 9am to 6pm that go to the queue "IT Services"
3.- The tickets that are created from 7pm to 11pm go to the queue "IT Operators"
I have reviewed the generic agent options and mail filters but there is no where to define the hours.
Move to queue depending on the schedule ... Can it?
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Re: Move to queue depending on the schedule ... Can it?
Hi,
Sound like custom development to me, this could be done by an event module which is triggered by TicketCreate and evaluates the time.
- Roy
Sound like custom development to me, this could be done by an event module which is triggered by TicketCreate and evaluates the time.
- Roy
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Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?