Hi,
I searched on this forum but I haven't find the answer of my question.
I need to give the permissions for an user to create a queue. Is this possible or do i need to give him the admin role ?
Thanks,
PS : Sorry if there is misstakes, English is not my native language.
Rigth to create Queues [SOLVED]
Moderator: crythias
Rigth to create Queues [SOLVED]
Last edited by solown on 05 Dec 2018, 12:31, edited 1 time in total.
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Re: Rigth to create Queues
This can be done with "sudo" and "bin/otrs.Console.pl Admin::Queue::Add".
Znuny6/Debian/ESXi
Re: Rigth to create Queues
Hi,
Thanks for your reply but this is the current output for the command otrs.Console.pl Admin::Queue::Add of OTRS5.0.
It doesn't give any informations about the possibility to give the rigth to create queues except by managing groups maybe ?
Thanks for your reply but this is the current output for the command otrs.Console.pl Admin::Queue::Add of OTRS5.0.
It doesn't give any informations about the possibility to give the rigth to create queues except by managing groups maybe ?
Code: Select all
Usage:
otrs.Console.pl Admin::Queue::Add --name ... --group ... [--system-address-id ...] [--system-address-name ...] [--comment ...] [--unlock-timeout ...] [--first-response-time ...] [--update-time ...] [--solution-time ...] [--calendar ...]
Options:
--name ... - Queue name for the new queue.
--group ... - Group which should be assigned to the new queue.
[--system-address-id ...] - ID of the system address which should be assigned to the new queue.
[--system-address-name ...] - Name of the system address which should be assigned to the new queue.
[--comment ...] - Comment for the new queue.
[--unlock-timeout ...] - Unlock timeout in minutes for the new queue.
[--first-response-time ...] - Ticket first respone time in minutes for the new queue.
[--update-time ...] - Ticket update in minutes for the new queue.
[--solution-time ...] - Ticket solution time in minutes for the new queue.
[--calendar ...] - Name of the calendar for the new queue.
[--help] - Display help for this command.
[--no-ansi] - Do not perform ANSI terminal output coloring.
[--quiet] - Suppress informative output, only retain error messages.
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Re: Rigth to create Queues
*) You should create a new group for all users who should be able to create queues (maybe: queue_admin)
*) Go to system configuration search for "Frontend::Module###AdminQueue" and "Frontend::Module###Admin". You have to add the new group to both settings.
*) Go to system configuration search for "Frontend::Module###AdminQueue" and "Frontend::Module###Admin". You have to add the new group to both settings.
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Re: Rigth to create Queues
Thanks for your response,
It works.
It works.