Hi. Does anyone point me in the right direction to successfully add last ticket update time and date into the Ticket Information summary widget?
I was able to add custom fields on it, but I can't figure how to success in this new task.
Many thanks.
g
Add last ticket update date and time to TIcket Information widget
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Add last ticket update date and time to TIcket Information widget
Last edited by assistenzavlk on 04 Dec 2018, 12:29, edited 1 time in total.
Re: Add last ticket update date and time to TIcket Information widget
Perhaps you can use the variable:
<OTRS_TICKET_UpdateTime>
Greetings
<OTRS_TICKET_UpdateTime>
Greetings
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Re: Add last ticket update date and time to TIcket Information widget
Thanks for highlight. You correctly point the internal variable, but my question is: where, in sysconfig, can I insert that variable?
Or, maybe, you mean I have to alter the python code?
Or, maybe, you mean I have to alter the python code?
Re: Add last ticket update date and time to TIcket Information widget
Perhaps is possible in otrs, but I don´t know how
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Re: Add last ticket update date and time to TIcket Information widget
That would need custom development...
Perl / Znuny development: http://perl-services.de
Free Znuny add ons from the community: http://opar.perl-services.de
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Free Znuny add ons from the community: http://opar.perl-services.de
Commercial add ons: http://feature-addons.de