Hi Guys,
do you know if it is possible to create a template for the customer site?
e.g fo HR if there is a new employee hire?
Customer web interface
Moderator: crythias
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Re: Customer web interface
Hi,
Use process tickets.
- Roy
Use process tickets.
- Roy
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Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
Re: Customer web interface
thank you root,
are there any process templates out there for the free version? (not Business version)
are there any process templates out there for the free version? (not Business version)
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- Znuny guru
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- Real Name: Rolf Straub
Re: Customer web interface
There's an example in the manual to order books:
https://doc.otrs.com/doc/manual/admin/6 ... id-1.7.3.3
If you get the hang of the editor it's not too hard to make your own process. You should figure out first:
- which states (=activities) your process has
- which values (= dynamic fields) your process needs
Don't forget to add those dynamicfields to the AgentTicketZoom so that they are shown.
https://doc.otrs.com/doc/manual/admin/6 ... id-1.7.3.3
If you get the hang of the editor it's not too hard to make your own process. You should figure out first:
- which states (=activities) your process has
- which values (= dynamic fields) your process needs
Don't forget to add those dynamicfields to the AgentTicketZoom so that they are shown.
Currently using: OTRS 6.0.14 -- MariaDB -- Ubuntu 16 LTS