Customer web interface

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aeg
Znuny newbie
Posts: 42
Joined: 02 Mar 2017, 15:53
Znuny Version: 5.0.4

Customer web interface

Post by aeg »

Hi Guys,

do you know if it is possible to create a template for the customer site?
e.g fo HR if there is a new employee hire?
root
Administrator
Posts: 3934
Joined: 18 Dec 2007, 12:23
Znuny Version: Znuny and Znuny LTS
Real Name: Roy Kaldung
Company: Znuny
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Re: Customer web interface

Post by root »

Hi,

Use process tickets.

- Roy
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Do you want to contribute or want to know where it goes ?
aeg
Znuny newbie
Posts: 42
Joined: 02 Mar 2017, 15:53
Znuny Version: 5.0.4

Re: Customer web interface

Post by aeg »

thank you root,

are there any process templates out there for the free version? (not Business version)
RStraub
Znuny guru
Posts: 2210
Joined: 13 Mar 2014, 09:16
Znuny Version: 6.0.14
Real Name: Rolf Straub

Re: Customer web interface

Post by RStraub »

There's an example in the manual to order books:
https://doc.otrs.com/doc/manual/admin/6 ... id-1.7.3.3

If you get the hang of the editor it's not too hard to make your own process. You should figure out first:
- which states (=activities) your process has
- which values (= dynamic fields) your process needs

Don't forget to add those dynamicfields to the AgentTicketZoom so that they are shown.
Currently using: OTRS 6.0.14 -- MariaDB -- Ubuntu 16 LTS
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