Delay/Lag after hitting Submit on a Ticket

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tupson
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Posts: 133
Joined: 07 Oct 2015, 05:54
Znuny Version: 7.0.2
Real Name: Tony
Company: Upson Productions, LLC
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Delay/Lag after hitting Submit on a Ticket

Post by tupson »

Overview:

Version: OTRS 3.3.18
Mail Service: Microsoft Exchange 2013 CU15 2 Node DAG
DNS: A record that talks to the DAG IP Address (which is supporting two different Exchange nodes)
OTRS Certificate: Issued an internal Microsoft CA certificate replacing self-signed certificate
Desktop: Windows 10 (1803) 64-Bit (IPv6 NIC setting disabled)

Problem:

When responding to a ticket, after hitting submit - some times the window sits there for up to 60 seconds before it completing the submission and sometimes its instant. Both in Internet Explorer and Google Chrome.

I am trying to figure out why this delay is occurring and if there is anywhere logging this?
Tony :mrgreen:
OTRS version installed: v7.0.2 (.rpm)
OS: CENTOS7 (latest updates via -yum install)
OS: Ubuntu 20.04.3 (latest apt-get upgrades)
GURU: Microsoft & VMware Environments
jojo
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Re: Delay/Lag after hitting Submit on a Ticket

Post by jojo »

3.3. is outdated, extremly unsecure, hackable and not supported since years

I assume you use direct SMTP connection from OTRS, switch to OTRS 6 and/or sendmail (e.g. via Postfix)
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
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wurzel
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Re: Delay/Lag after hitting Submit on a Ticket

Post by wurzel »

Hi,

timouts 60 or 120 seconds are usually DNS issues. So check your network.

And read jojos posting

Flo
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tupson
Znuny advanced
Posts: 133
Joined: 07 Oct 2015, 05:54
Znuny Version: 7.0.2
Real Name: Tony
Company: Upson Productions, LLC
Location: DC

Re: Delay/Lag after hitting Submit on a Ticket

Post by tupson »

I upgraded to OTRS6 on CENTOS7. Thanks for the encouragement to move forward with figuring this all out. Runs smooth.
Tony :mrgreen:
OTRS version installed: v7.0.2 (.rpm)
OS: CENTOS7 (latest updates via -yum install)
OS: Ubuntu 20.04.3 (latest apt-get upgrades)
GURU: Microsoft & VMware Environments
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