Split Process Ticket

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fullhouse
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Posts: 36
Joined: 13 Sep 2018, 11:58
Znuny Version: 6.0.12

Split Process Ticket

Post by fullhouse »

Hello,

I am currently working on a process which includes creating split tickets using the 'TicketCreate' option. Is there any way to create a split ticket in a process which is also a process ticket?
wurzel
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Re: Split Process Ticket

Post by wurzel »

Hi,

yes. Set the Process Dynamic Fields directly. Works fine.

Flo
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fullhouse
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Joined: 13 Sep 2018, 11:58
Znuny Version: 6.0.12

Re: Split Process Ticket

Post by fullhouse »

Thanks for your answer. Not quite sure if I understand correctly what you mean.

I tried adding the Dynamic Field via TicketCreate, I put DynamicField_ProcessState as key and put in the value for ProcessState I want the ticket to be at. The Split-ticket is created but it is not a process ticket and has no process state assigned.
root
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Re: Split Process Ticket

Post by root »

Hi,

When creating a new ticket in a transition activity you can set both dynamic fields (ProcessManagementProcessID and ProcessManagementActivtyID) to the proper values of your desires process. By setting these fields your new tickets becomes a process ticket.

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fullhouse
Znuny newbie
Posts: 36
Joined: 13 Sep 2018, 11:58
Znuny Version: 6.0.12

Re: Split Process Ticket

Post by fullhouse »

Yes! I set DynamicField_ProcessManagementProcessID and DynamicField_ProcessManagementActivityID with their respective IDs in TicketCreate and now it works. Thanks a lot.
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