[SOLVED] Two or more attachments into one TicketCreate (Generic Interface | PHP)

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denisdanilenko
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[SOLVED] Two or more attachments into one TicketCreate (Generic Interface | PHP)

Post by denisdanilenko »

Hello everybody.

I got a trouble with upload more than 1 attachment into ticket, using Generic Interface.

Only one file can be uploaded. Not more.

Code: Select all

    public function CreateTicketWithArticleAndFile($Title, $CustomerUser, $CustomerID, $Subject, $Body, $TotalMessageAttachments, $FileContent, $FileName)
    {
        $Params = 
            [
                'Ticket' => 
                    [
                        "QueueID" => OTRS_DEFAULT_QUEUE_ID,
                        "TypeID" => OTRS_DEFAULT_TYPE_ID,
                        "PriorityID" => OTRS_DEFAULT_PRIORITY_ID,
                        "State" => "new",
                        'Title' => $Title,
                        'CustomerUser' => $CustomerUser,
                        'CustomerUserID' => $CustomerUser,
                        'CustomerID' => $CustomerID
                    ],
                'Article' =>
                    [
                        "MimeType" => "text/plain",
                        "Charset" => "utf8",
                        'Subject' => $Subject,
                        'Body' => $Body
                    ],
                'Attachment' =>
                    [
                        "Content" => $FileContent[1],
                        "ContentType" => "text/plain",
                        'Filename' => $FileName[1]
                    ]
            ];
        
        return $this->dispatch_call("TicketCreate", $Params);
    }
I tried to do this:

Code: Select all

                'Attachment' =>
                    [
                        "Content" => $FileContent[0],
                        "ContentType" => "text/plain",
                        'Filename' => $FileName[0]
                    ],
                                    'Attachment' =>
                    [
                        "Content" => $FileContent[1],
                        "ContentType" => "text/plain",
                        'Filename' => $FileName[1]
                    ]
but only last file will upload.

Also i tried to do this (the way such as TicketGet answer shows):

Code: Select all

                'Attachment' =>
                    [
                        "Content" => $FileContent[0],
                        "ContentType" => "text/plain",
                        'Filename' => $FileName[0]
                    ],
                    [
                        "Content" => $FileContent[1],
                        "ContentType" => "text/plain",
                        'Filename' => $FileName[1]
                    ]
but i have crash in OTRS.

Could you help me, please?
Last edited by denisdanilenko on 31 Oct 2018, 12:00, edited 1 time in total.
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denisdanilenko
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Re: Two or more attachments into one TicketCreate (Generic Interface | PHP)

Post by denisdanilenko »

Can somebody help me, please?
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christianclavet
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Re: Two or more attachments into one TicketCreate (Generic Interface | PHP)

Post by christianclavet »

And if you put the 2 files in a zip file?
----------------------------------------------
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Debian 9.0
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reneeb
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Re: Two or more attachments into one TicketCreate (Generic Interface | PHP)

Post by reneeb »

Did you try

Code: Select all

                'Attachment' => [
                    [
                        "Content" => $FileContent[0],
                        "ContentType" => "text/plain",
                        'Filename' => $FileName[0]
                    ],
                    [
                        "Content" => $FileContent[1],
                        "ContentType" => "text/plain",
                        'Filename' => $FileName[1]
                    ]
                    ]
?
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denisdanilenko
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Re: Two or more attachments into one TicketCreate (Generic Interface | PHP)

Post by denisdanilenko »

reneeb wrote: ↑29 Oct 2018, 14:42 Did you try

Code: Select all

                'Attachment' => [
                    [
                        "Content" => $FileContent[0],
                        "ContentType" => "text/plain",
                        'Filename' => $FileName[0]
                    ],
                    [
                        "Content" => $FileContent[1],
                        "ContentType" => "text/plain",
                        'Filename' => $FileName[1]
                    ]
                    ]
?
Yes, i did. But nothing happened. Ticket wasn't created.
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root
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Re: Two or more attachments into one TicketCreate (Generic Interface | PHP)

Post by root »

Hi,

Are there no related entries in the logs?

- Roy
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denisdanilenko
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Re: Two or more attachments into one TicketCreate (Generic Interface | PHP)

Post by denisdanilenko »

root wrote: ↑30 Oct 2018, 12:05 Hi,

Are there no related entries in the logs?

- Roy
Hello.

In GenericInterface log i have only this, if i try to use PHP code from last post.
And also code's execution time is very fast (than if i try to send one file). I think, that PHP returns some error, while starting send message.
Communication sequence started (2018-10-30 10:46:02, debug)
$VAR1 = {
'CONTENT_LENGTH' => '5541',
'CONTENT_TYPE' => 'text/xml; charset=utf-8',
'CONTEXT_DOCUMENT_ROOT' => '/opt/otrs/bin/cgi-bin/',
'CONTEXT_PREFIX' => '/otrs/',
'DOCUMENT_ROOT' => '/var/www/html',
'GATEWAY_INTERFACE' => 'CGI/1.1',
'HTTP_CONNECTION' => 'Keep-Alive',
'HTTP_HOST' => '10.77.1.13',
'HTTP_SOAPACTION' => '"urn:otrs-com:soap:functions#TicketCreate"',
'HTTP_USER_AGENT' => 'PHP-SOAP/7.0.32-0ubuntu0.16.04.1',
'MOD_PERL' => 'mod_perl/2.0.9',
'MOD_PERL_API_VERSION' => '2',
'PATH' => '/usr/local/sbin:/usr/local/bin:/usr/sbin:/usr/bin:/sbin:/bin',
'PATH_INFO' => '/Webservice/GenericService',
'PATH_TRANSLATED' => '/var/www/html/Webservice/GenericService',
'QUERY_STRING' => '',
'REMOTE_ADDR' => '10.77.1.12',
'REMOTE_PORT' => '44114',
'REQUEST_METHOD' => 'POST',
'REQUEST_SCHEME' => 'http',
'REQUEST_URI' => '/otrs/nph-genericinterface.pl/Webservice/GenericService',
'SCRIPT_FILENAME' => '/opt/otrs/bin/cgi-bin/nph-genericinterface.pl',
'SCRIPT_NAME' => '/otrs/nph-genericinterface.pl',
'SERVER_ADDR' => '10.77.1.13',
'SERVER_ADMIN' => 'webmaster@localhost',
'SERVER_NAME' => '10.77.1.13',
'SERVER_PORT' => '80',
'SERVER_PROTOCOL' => 'HTTP/1.1',
'SERVER_SIGNATURE' => '<address>Apache/2.4.18 (Ubuntu) Server at 10.77.1.13 Port 80</address>
',
'SERVER_SOFTWARE' => 'Apache/2.4.18 (Ubuntu)'
};
Request Entity Too Large (2018-10-30 10:46:02, error)
No data provided
Request Entity Too Large (2018-10-30 10:46:02, error)
Request Entity Too Large
Returning provider data to remote system (HTTP Code: 413) (2018-10-30 10:46:02, error)
Request Entity Too Large
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denisdanilenko
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Re: Two or more attachments into one TicketCreate (Generic Interface | PHP)

Post by denisdanilenko »

And also i tried to get message from try/catch structure.
How i see, the problem is that my request is too large, using > 1 files.
SoapFault Object
(
[message:protected] => Request Entity Too Large
[string:Exception:private] =>
[code:protected] => 0
[file:protected] => /var/www/www-root/data/www/test.ru/serverside/otrs/otrs_class.php
[line:protected] => 440
[trace:Exception:private] => Array
(
[0] => Array
(
[function] => __doRequest
[class] => SoapClient
[type] => ->
[args] => Array
(
[0] => <?xml version="1.0" encoding="UTF-8"?>
<SOAP-ENV:Envelope xmlns:SOAP-ENV="http://schemas.xmlsoap.org/soap/envelope/" xmlns:ns1="urn:otrs-com:soap:functions" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:ns2="http://xml.apache.org/xml-soap" xmlns:SOAP-ENC="http://schemas.xmlsoap.org/soap/encoding/" SOAP-ENV:encodingStyle="http://schemas.xmlsoap.org/soap/encodin ... <UserLogin xsi:type="xsd:string">danilenko</UserLogin><Password xsi:type="xsd:string">danilenko</Password><Ticket xsi:type="ns2:Map"><item><key xsi:type="xsd:string">QueueID</key><value xsi:type="xsd:int">1</value></item><item><key xsi:type="xsd:string">TypeID</key><value xsi:type="xsd:int">1</value></item><item><key xsi:type="xsd:string">PriorityID</key><value xsi:type="xsd:int">2</value></item><item><key xsi:type="xsd:string">State</key><value xsi:type="xsd:string">new</value></item><item><key xsi:type="xsd:string">Title</key><value xsi:type="xsd:string">dsfsd</value></item><item><key xsi:type="xsd:string">CustomerUser</key><value xsi:type="xsd:string">79A537D741D9EE9C62D70AB62326B8C603FF5501</value></item><item><key xsi:type="xsd:string">CustomerUserID</key><value xsi:type="xsd:string">79A537D741D9EE9C62D70AB62326B8C603FF5501</value></item><item><key xsi:type="xsd:string">CustomerID</key><value xsi:type="xsd:string">007751146736</value></item></Ticket><Article xsi:type="ns2:Map"><item><key xsi:type="xsd:string">MimeType</key><value xsi:type="xsd:string">text/plain</value></item><item><key xsi:type="xsd:string">Charset</key><value xsi:type="xsd:string">utf8</value></item><item><key xsi:type="xsd:string">Subject</key><value xsi:type="xsd:string">Выбор с выпадающим списком 3 </value></item><item><key xsi:type="xsd:string">Body</key><value xsi:type="xsd:string">sdfs</value></item></Article><Attachment SOAP-ENC:arrayType="ns2:Map[2]" xsi:type="SOAP-ENC:Array"><item xsi:type="ns2:Map"><item><key xsi:type="xsd:string">Content</key><value xsi:type="xsd:string">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</value></item><item><key xsi:type="xsd:string">ContentType</key><value xsi:type="xsd:string">text/plain</value></item><item><key xsi:type="xsd:string">Filename</key><value xsi:type="xsd:string">chto_sdelat.txt</value></item></item><item xsi:type="ns2:Map"><item><key xsi:type="xsd:string">Content</key><value xsi:type="xsd:string">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</value></item><item><key xsi:type="xsd:string">ContentType</key><value xsi:type="xsd:string">text/plain</value></item><item><key xsi:type="xsd:string">Filename</key><value xsi:type="xsd:string">chto_sdelat (1).txt</value></item></item></Attachment></ns1:TicketCreate></SOAP-ENV:Body></SOAP-ENV:Envelope>

[1] => http://10.77.1.13/otrs/nph-genericinter ... ricService
[2] => urn:otrs-com:soap:functions#TicketCreate
[3] => 1
[4] => 0
)

)

[1] => Array
(
[file] => /var/www/www-root/data/www/test.ru/serverside/otrs/otrs_class.php
[line] => 440
[function] => __soapCall
[class] => SoapClient
[type] => ->
[args] => Array
(
[0] => TicketCreate
[1] => Array
(
[0] => SoapParam Object
(
[param_name] => UserLogin
[param_data] => danilenko
)

[1] => SoapParam Object
(
[param_name] => Password
[param_data] => danilenko
)

[2] => SoapParam Object
(
[param_name] => Ticket
[param_data] => Array
(
[QueueID] => 1
[TypeID] => 1
[PriorityID] => 2
[State] => new
[Title] => dsfsd
[CustomerUser] => 79A537D741D9EE9C62D70AB62326B8C603FF5501
[CustomerUserID] => 79A537D741D9EE9C62D70AB62326B8C603FF5501
[CustomerID] => 007751146736
)

)

[3] => SoapParam Object
(
[param_name] => Article
[param_data] => Array
(
[MimeType] => text/plain
[Charset] => utf8
[Subject] => Выбор с выпадающим списком 3
[Body] => sdfs
)

)

[4] => SoapParam Object
(
[param_name] => Attachment
[param_data] => Array
(
[0] => Array
(
[Content] => 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
[ContentType] => text/plain
[Filename] => chto_sdelat.txt
)

[1] => Array
(
[Content] => 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
[ContentType] => text/plain
[Filename] => chto_sdelat (1).txt
)

)

)

)

)

)

[2] => Array
(
[file] => /var/www/www-root/data/www/test.ru/serverside/otrs/otrs_class.php
[line] => 271
[function] => dispatch_call
[class] => OTRS_Generic_Interface_Class
[type] => ->
[args] => Array
(
[0] => TicketCreate
[1] => Array
(
[Ticket] => Array
(
[QueueID] => 1
[TypeID] => 1
[PriorityID] => 2
[State] => new
[Title] => dsfsd
[CustomerUser] => 79A537D741D9EE9C62D70AB62326B8C603FF5501
[CustomerUserID] => 79A537D741D9EE9C62D70AB62326B8C603FF5501
[CustomerID] => 007751146736
)

[Article] => Array
(
[MimeType] => text/plain
[Charset] => utf8
[Subject] => Выбор с выпадающим списком 3
[Body] => sdfs
)

[Attachment] => Array
(
[0] => Array
(
[Content] => 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
[ContentType] => text/plain
[Filename] => chto_sdelat.txt
)

[1] => Array
(
[Content] => 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
[ContentType] => text/plain
[Filename] => chto_sdelat (1).txt
)

)

)

)

)

[3] => Array
(
[file] => /var/www/www-root/data/www/test.ru/serverside/private/notice_class.php
[line] => 135
[function] => CreateTicketWithArticleAndFile
[class] => OTRS_Generic_Interface_Class
[type] => ->
[args] => Array
(
[0] => dsfsd
[1] => 79A537D741D9EE9C62D70AB62326B8C603FF5501
[2] => 007751146736
[3] => Выбор с выпадающим списком 3
[4] => sdfs
[5] => 2
[6] => Array
(
[0] => 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
[1] => 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
)

[7] => Array
(
[0] => chto_sdelat.txt
[1] => chto_sdelat (1).txt
)

)

)

[4] => Array
(
[file] => /var/www/www-root/data/www/test.ru/serverside/private/private_handler.php
[line] => 49
[function] => Notice_SendNewMessage
[class] => NoticeClass
[type] => ->
[args] => Array
(
)

)

)

[previous:Exception:private] =>
[faultstring] => Request Entity Too Large
[faultcode] => HTTP
)
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denisdanilenko
Znuny newbie
Posts: 9
Joined: 23 Oct 2018, 11:37
Znuny Version: 6.0.9
Real Name: Denis Danilenko
Company: AO NTC "EKVIT"

Re: Two or more attachments into one TicketCreate (Generic Interface | PHP)

Post by denisdanilenko »

I noticed, that i can't send either 2mb file. It's too large. But i got it on serverside (PHP $_FILE[] structure).
The problem is in otrs side. What settings can i do to solve it?
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denisdanilenko
Znuny newbie
Posts: 9
Joined: 23 Oct 2018, 11:37
Znuny Version: 6.0.9
Real Name: Denis Danilenko
Company: AO NTC "EKVIT"

Re: Two or more attachments into one TicketCreate (Generic Interface | PHP)

Post by denisdanilenko »

Solved.

The problem was:
In GenericInterface Provider Transport HTTP::SOAP configuration was max ticket size = 5000 bytes (1000 by default).
I increased this value and it's ok.

Thank you for your answers and ideas.
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