Ticket Move (into) Window - How to set default position

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klsoft
Znuny newbie
Posts: 30
Joined: 25 Jan 2017, 13:59
Znuny Version: 6.0.6
Real Name: Karol
Company: Core Networks

Ticket Move (into) Window - How to set default position

Post by klsoft »

Hi.

I need help.

In any ticket there is Move field, when we click on it we can see all the queues, where we can move this ticket.

What i need to achieve is to have there already selected queue where I'm.

It was working like this in old otrs 2.3 by default as I remember.

So for example.

You have one queue, and multiple queues.
When You have ticket in main queue, in old otrs in move into list you already have seen queue that you already or inside of, and it was easy to see subqueues. It was just scrolled to this actual queue. All others were visible, but you have already 'pre selected" one.

Now in otrs6 When I open Move I can see list - always from the beginning, without any selection. (actual queue is highlighted with italic, but still it's not selected)

I believe that if it was working as expected by me by default in some old otrs version, I hope it's now some sort of SysConfig or other way just to enable this.

Well I hope this is somehow clear :)
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