Assign Services By CustomerID

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iclaude
OTRS expert
Posts: 62
Joined: 31 Mar 2016, 10:30
OTRS Version?: OTRS 5.0.23 Free
Real Name: Claude Chelene

Assign Services By CustomerID

Post by iclaude » 15 Oct 2018, 09:31

Hi,

I would like to know if it is possible to assign services using CustormerID.
If Yes, How can I do it?

I tried using the following details on a ACL:

Properties
>Frontend
>Action: CustormerTicketMessage

>Ticket
>Type: [RegExp]Solicitação de Serviço

Possible
>Ticket
>Service: [RegExp]Solicitação de Serviço

The details above did not work.

Regards
OTRS 5.0.23/OpenSuse
MySql

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