Owner button filtering tickets

paul · Post by **paul** » 11 Oct 2018, 15:30

Hello,

I would like to disable "Responsible" function in our OTRS, but button "My responsibilities" disappears.
Is there some way to enable button like this but with tickets that I own?

Screenshot from 2018-10-11 15-29-16.png

fcasal · Post by **fcasal** » 12 Oct 2018, 07:01

I am not sure what are you asking for, because the button My locked tickets also shows the tickets you own. What do you mean exatcly?

paul · Post by **paul** » 12 Oct 2018, 09:21

Button "My locked tickets" shows my locked tickets, not All tickets that I own. I need button that shows me every ticket I own.

Post by **root** » 12 Oct 2018, 10:33

Hi,

There is no filter for this in OTRS, that's why there is a lock. You can use a search profile as a workaround or get a commercial addon.

- Roy

paul · Post by **paul** » 12 Oct 2018, 11:38

Thats weird that OTRS is so advanced but at the same time looses so simple and usable functions.
OK, so how can I do to have every my ticked locked, it must be automatic and never unlocked?

fcasal · Post by **fcasal** » 13 Oct 2018, 20:40

Perhaps as a workaround, you can configure the generic agent for locking the tickets you own in the state of unlock.

paul · Post by **paul** » 17 Oct 2018, 09:58

Thank you. This solution works very good

Znuny and ((OTRS)) Community Edition

Owner button filtering tickets

Owner button filtering tickets

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Re: Owner button filtering tickets

Re: Owner button filtering tickets

Re: Owner button filtering tickets

Re: Owner button filtering tickets

Re: Owner button filtering tickets