Hello,
I would like to disable "Responsible" function in our OTRS, but button "My responsibilities" disappears.
Is there some way to enable button like this but with tickets that I own?
Owner button filtering tickets
Moderator: crythias
Owner button filtering tickets
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Re: Owner button filtering tickets
I am not sure what are you asking for, because the button My locked tickets also shows the tickets you own. What do you mean exatcly?
Re: Owner button filtering tickets
Button "My locked tickets" shows my locked tickets, not All tickets that I own. I need button that shows me every ticket I own.
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Re: Owner button filtering tickets
Hi,
There is no filter for this in OTRS, that's why there is a lock. You can use a search profile as a workaround or get a commercial addon.
- Roy
There is no filter for this in OTRS, that's why there is a lock. You can use a search profile as a workaround or get a commercial addon.
- Roy
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Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
Re: Owner button filtering tickets
Thats weird that OTRS is so advanced but at the same time looses so simple and usable functions.
OK, so how can I do to have every my ticked locked, it must be automatic and never unlocked?
OK, so how can I do to have every my ticked locked, it must be automatic and never unlocked?
Re: Owner button filtering tickets
Perhaps as a workaround, you can configure the generic agent for locking the tickets you own in the state of unlock.
Re: Owner button filtering tickets
Thank you. This solution works very good