Show E-mail Receiver address somewhere

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klsoft
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Show E-mail Receiver address somewhere

Post by klsoft »

Hi.

I need to have option in Queue View and Zoom, or even only Zoom to see receiver address (mail to) from email.
It's very important for me to see this since we are using multiple different filters in otrs for many queues, and need to see for what address e-mail was initialy sent by customer.

Example
In Ticket Zoom we can see sender e-mail address. I just need to place somewhere e-mail from "mail to" field
reneeb
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Re: Show E-mail Receiver address somewhere

Post by reneeb »

You could create a new dynamic field "Initial Address" and fill that with a postmaster filter:

Match:
To => ([\w\+\.-]+\@[\w\.]+)

Set:
X-OTRS-DynamicField-InitialAddress => [***]
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