TicketView - Missing First Message

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klsoft
OTRS newbie
Posts: 28
Joined: 25 Jan 2017, 13:59
OTRS Version?: 6.0.6
Real Name: Karol
Company: Core Networks

TicketView - Missing First Message

Post by klsoft » 05 Oct 2018, 14:30

Sometimes, we create ticket in otrs and send mail to user from otrs.
When the user replies, it's in otrs.

When doing scenario like this we've found problem like this:

In QueueView (AgentQueueView) we can only see user replies, without our initial e-mail which we must see.
In Ticket Zoom we Can see our initial e-mail.

How to turn it on ?

We also need this in "Ticket Information" Windows. It was like this in otrs2

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