Character encoding issues

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raskall
Znuny newbie
Posts: 12
Joined: 19 Apr 2018, 13:43
Znuny Version: 3.1.21
Real Name: Rolf-Arne Schulze
Company: NiSec

Character encoding issues

Post by raskall »

This is a small problem, really, but I still want to fix it.

We have a client sending us tickets in iso-8859-1. In OTRS this shows national characters just fine. But in the notification mail to the agent national characters are replaced with a question mark.

I guess iso-8859-1 needs to be converted to utf8 some place, but I cannot figure out where. Any ideas of how to fix this?
christianclavet
Znuny newbie
Posts: 75
Joined: 27 Aug 2018, 13:50
Znuny Version: Community
Real Name: Christian Clavet
Company: Tact Group

Re: Character encoding issues

Post by christianclavet »

Hi,

I'm not 100% sure, but it seem to me that OTRS will convert to it's locale value once it receive a email. But the email need to have the encoding information in the headers. If the information is absent, then it cannot do much since it's don't know the email text encoding format.

Can you open one of theses email and check the headers for a reference of the encoding?

Found some information about this here:
https://www.emailonacid.com/blog/articl ... ml_emails/
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