Portal Usage
Moderator: crythias
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- Znuny newbie
- Posts: 88
- Joined: 16 May 2012, 18:50
- Znuny Version: 4.0.4
- Real Name: Justin Schlueter
- Company: Kimberly Area School District
Portal Usage
Is there a way to find out how many tickets we get that are coming through the Portal? We are trying to understand how many people actually use the portal instead of just emailing out fetchmail address? Any way to create a report or if there is a way to figure this out? Thanks
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- Administrator
- Posts: 3963
- Joined: 18 Dec 2007, 12:23
- Znuny Version: Znuny and Znuny LTS
- Real Name: Roy Kaldung
- Company: Znuny
- Contact:
Re: Portal Usage
Hi Justin,
What's your OTRS version? Really 3.1?
- Roy
What's your OTRS version? Really 3.1?
- Roy
Znuny and Znuny LTS running on CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO
Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
-
- Znuny newbie
- Posts: 88
- Joined: 16 May 2012, 18:50
- Znuny Version: 4.0.4
- Real Name: Justin Schlueter
- Company: Kimberly Area School District
Re: Portal Usage
Sorry I didnt update that yet. We are on version 4.0.4. Thanks
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- Znuny wizard
- Posts: 380
- Joined: 20 Sep 2010, 16:54
- Znuny Version: OTRS 6 CE
- Real Name: Alexey Yusov
- Company: Radiant System Group s.r.o
- Location: Prague
- Contact:
Re: Portal Usage
You can get this info via SQL request or custom static report. You should use article type for the first ticket article
Alexey Yusov
Production: OTRS CE ITSM 6.0.28 on CentOS 7 + Apache 2.4 + MariaDB 10.4.13 + Radiant Customer Portal
Radiant System OTRS Intergrator
RS4OTRS marketplace
Stay tuned on our Facebook
((OTRS)) Community Edition - what next?
Production: OTRS CE ITSM 6.0.28 on CentOS 7 + Apache 2.4 + MariaDB 10.4.13 + Radiant Customer Portal
Radiant System OTRS Intergrator
RS4OTRS marketplace
Stay tuned on our Facebook
((OTRS)) Community Edition - what next?
-
- Znuny newbie
- Posts: 88
- Joined: 16 May 2012, 18:50
- Znuny Version: 4.0.4
- Real Name: Justin Schlueter
- Company: Kimberly Area School District
Re: Portal Usage
Alexus thanks for the response, however I am not sure how to do any of what you suggested. Any help would be greatly appreciated. Thanks
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- Administrator
- Posts: 3963
- Joined: 18 Dec 2007, 12:23
- Znuny Version: Znuny and Znuny LTS
- Real Name: Roy Kaldung
- Company: Znuny
- Contact:
Re: Portal Usage
Justin,
No need for weird SQL queries or custom development.
- Roy
No need for weird SQL queries or custom development.
- Add a dynamic field, dropdown with the values Email, Portal, Phone, called Channel
- Add a PostMaster Filter which matches always like To .+ and set the X-OTRS-DynamicField-Channel to email
- Enable Ticket::EventModulePost###TicketDynamicFieldDefault in the SysConfig
- Configure Ticket::TicketDynamicFieldDefault###Element1 (or another one which is not used) and set name to Channel and value to Portal
- Add the Dynamic Field to AgentTicketPhone and use an ACL to restrict the values to AgentTicketPhone
- Roy
Znuny and Znuny LTS running on CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO
Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?