Create ticket via REST API without sending email to customer
Moderator: crythias
Create ticket via REST API without sending email to customer
Hi. Is it possible to create a ticket via the REST API, but not send an email to the customer? My use case would be for an other tool to, under certain circumstances, automatically create a ticket; I'd then like to be able to review and modify the data before contacting the customer. Is that possible somehow?
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- Znuny newbie
- Posts: 75
- Joined: 27 Aug 2018, 13:50
- Znuny Version: Community
- Real Name: Christian Clavet
- Company: Tact Group
Re: Create ticket via REST API without sending email to customer
Hi!
You could set your new ticket to a internal email for the customer when created, and when you review your ticket change the customer to the one you want so they receive the notification.
So you would have to set the customer to that one (internal email) when using the REST APi.
You could set your new ticket to a internal email for the customer when created, and when you review your ticket change the customer to the one you want so they receive the notification.
So you would have to set the customer to that one (internal email) when using the REST APi.
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OTRS Community 6.0.11
Debian 9.0
MariaDB
OTRS Community 6.0.11
Debian 9.0
MariaDB