Create ticket via REST API without sending email to customer

[nicofdjig]

Hi. Is it possible to create a ticket via the REST API, but not send an email to the customer? My use case would be for an other tool to, under certain circumstances, automatically create a ticket; I'd then like to be able to review and modify the data before contacting the customer. Is that possible somehow?

[christianclavet]

Hi!

You could set your new ticket to a internal email for the customer when created, and when you review your ticket change the customer to the one you want so they receive the notification.

So you would have to set the customer to that one (internal email) when using the REST APi.