New Ticket module

[Snowmanko]

Hi,

we want to extend OTRS system with "copy of" New E-Mail Ticket module so there will be multiple ways how to create Ticket.
1. Phone (default)
2. E-mail (default)
(new one) 3. E-mail modified that we modify

Is there some good howto or documentation how to create / copy E-mail or Phone module of Ticket creation to 3rd one that we will be able to modify ?

Thanks

[christianclavet]

Hi, You will need knowledge of SQL, PERL, and probably javascript to do this.

You can check here the OTRS architecture as a start:
https://doc.otrs.com/doc/manual/develop ... index.html